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Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have an identical situation: scrolling, I underline - scrolling and not all other functions of the strip, is totally disabled by using the app mentioned. This makes me agree with those who see this issue as a software problem. Hopefully Microsoft can handle it with the release of new drivers/updating the app and the mouse firmware (if it exists).
I have a similar problem. The touch scrolling has somehow been broken after attempting to make changes in the Arc Touch Bluetooth Mouse app in Windows 10 Insider Preview build 10130. I've been at this for hours trying to get a fix, I even tried going back to Windows 8.1, but nothing thus far seems to bring back the touch scrolling. I suspect the firmware somehow got corrupted.
Hi Phan and Andrew,
A lot of people on this thread have reported that scrolling stops working, and attributed it to various correlated events, such as upgrading to a pre-release build of Windows 10. Some have said that they tried X, which seemed to fix the problem, but then the problem recurred.
As far as anyone here can tell, the problem of scrolling sporadically stopping until the mouse is powered off and then turned on and re-paired with the Surface Pro 3 again, is caused by a hardware defect, either caused by a design or manufacturing flaw.
Microsoft replaced my original mouse with a new one, and I have the same problem as before. This only seems to be a problem with the Surface Edition of the Arc Touch mouse.
It's interesting to read the reviews here:
One person ("csharper") reports the same problem as we have: "The scrolling is not dependable (it often doesn't scroll)." Another, "turkeyclub," writes: "Faulty since day 1 - started out fine with a weird quirk where it the scrolling pad would lock up and I would have to collapse it and reopen it for it to work again." User "surface73" says: "However, the wheel occasionally stops working intermittently. I have exchange this for another, but this also has an issue. I will be returning this for a refund." User "aaronclausen" writes: "Also the scroll thing freezes up sometimes and I have to completely turn off and then back on the mouse to get it working again." User jamie_rev says: "I like the mouse but the thumbwheel drops out. To get it going again I have to turn it off (flatten it) and back on. Very frustrating." Roughly 18.5% of the (thus far 81) reviews are 1-star. About 29.6% are 1- or 2-star reviews.
Others report that they love the mouse. Hopefully that means that it's working properly for them and won't stop working in the future, but it could also mean that their review was based on very early impressions. Their mice could have then failed, but they got frustrated and didn't post again.
Anecdotally, I can confirm that I have two Surface Edition Arc Touch mice that exhibit exactly the same problem: scrolling stops working, and the only way to get it back is to collapse (turn off) the mouse and turn it on again. No attempt to resolve this through software has worked, and I'm inclined to think that many people's impressions--including mine--that this is a hardware defect are valid.
I'm going to have to return my mouse for a completely different model.
Best of Luck,
Steve
Same for me, I'm using Arc Mouse Touch Surface Edition, paired with my Surface Pro 3. The scroll works fine until I update OS to Windows 10 build 10130. The scroll stop working, but middle button still work. Anyone can help me ;( I'm in Vietnam, the only way I can buy this stuff is Amazon and International Ship. ;( How can I fix its! I've just bought its 4 weeks ago.
I have exactly the same problem. I tried rolling back to Windows 8.1 Pro to see that would fix the problem. The scrolling still doesn't work in Windows 8.1 Pro. Some how Windows 10 build 10130 broke the firmware on my mouse. Any information would be great.
Same for me, I'm using Arc Mouse Touch Surface Edition, paired with my Surface Pro 3. The scroll works fine until I update OS to Windows 10 build 10130. The scroll stop working, but middle button still work. Anyone can help me ;( I'm in Vietnam, the only way I can buy this stuff is Amazon and International Ship. ;( How can I fix its! I've just bought its 4 weeks ago.
