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Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Azeez N,
I gave up waiting for a response from MS and returned my Arc Mouse to the store for an exhange. The new one I received works perfectly! Maybe MS should advise to return the mouse for exchange for a new one, rather than referring people to the troubleshooting page...
I found if I push firmly the front most portion of the scroll pad "wheel" it starts working again. So every time is stops I just push the front of the pad. The location that I am describing is located the furthest away from the LED, the opposite end of the scroll wheel on top of the mouse.
It’s as though a connection is not making under the scroll pad.
Hi,
None of the methods in the given page works. Absolutely none.
I'm starting to believe this is a manufacturing or design defect. Please do investigate and check on what are the other possible recourse I can follow.
Thank you.
That has not been my experience. I have the 1st generation with USB dongle & click strip and it still works great (using it daily at work). I then got the 2nd generation with Bluetooth & clicking strip, and I have nothing but problems. I then got the 3rd generation with Bluetooth and the smooth surface, and it too works great.
For some bizarre reason, they butchered the 2nd generation. I love the clicking feature and miss it on the 3rd generation arc mouse. However, the design is otherwise stellar. Just my 2 cents.
This is terrible. I have just read the 3 pages spanning 3 years or more and I have the same issues, if not more, as all the ones written about. Clearly there is hardware issue that Microsoft must know about by now. The fact that they have not actively reached out to provide a real fix makes me want to actively dissuade people from using Microsoft products. This also means that the Microsoft staff who respond to these issues know about this and have no further fix, as the one offered is ineffective. So they are essentially reading these shrugging their shoulders. Very disappointed. Very disappointed. Did I mention that I am very disappointed?
