To x1mc:
Then you need to contact tech support chat at Microsoft.com.
Go To:
http://suppert.microsoft/en-us
You will see a line that says "Contact Answer Desk"
click on it.
When the Answer Desk window opens select "Device, Phone or Xbox.
When that window opens select Windows Desktop.
Then Technical Support.
Then Chat Online with MS Tech and follow any instructions and you can talk to an Answers Tech.
The chat window will tell you where you are in line to talk to the tech.
They will help you by setting up a remote control of your computer to hopefully fix it.
During the remote control they can set up a new user account on your computer to hopefully clear your problem.
They did mine!