After using it for years I now get message on screen "Windows Vista Build 6002 This copy of Windows is not genuine "

Anonymous
2011-05-29T10:36:13+00:00

After using Windows Vista for years in my Dell Inspiron1420 laptop  I now get message on screen

"Windows Vista  Build 6002 This copy of Windows is not genuine  "

I am then told

This copy of Windows is not activated.Click here to activate Windows now

Product ID  89578-OEM-7332157-00204   Change Product Key

when I do that I am told it is INVALID

Dell confirm they do not preload fake windows software.

What can I do?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2011-06-16T02:55:13+00:00

    a note to the above post by me. I had to use safe mode with internet to access my desktop and internet to download ccleaner.

    sorry but I dont understand message esp what is "ccleaner"?

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  2. Anonymous
    2011-06-16T03:02:30+00:00

    I had this problem also. after trying what the screen said , which did not work. I remembered that i recently loaded a program to access my workplace intranet (citrix). i used ccleaner to look at my startup files and disabled the citrix line. It solved the problem. try looking for something that u loaded recently that probably trys to change the active x file. Hope this helps.

    Thanks for your suggestion but after 2 weeks of exchanging emails and submitting diagnositc reports I now have a laptop with a screen that shakes vertically as if an earthquake hit us .have now switched to a spare laptop and cannot get any info out of the problem laptop!

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  3. Anonymous
    2011-06-17T09:57:53+00:00

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-R7X4H-6F2XJ-VVMP9

    Windows Product Key Hash: UqxyryRKzOt7kYPGi0qReynjiPg=

    Windows Product ID: 89576-OEM-7332141-00216

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010100.2.0.006

    ID: {09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.101014-0432

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386], Hr = 0x800b0100

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVMP9</PKey><PID>89576-OEM-7332141-00216</PID><PIDType>2</PIDType><SID>S-1-5-21-127489172-3573878905-2511511925</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050721000000.000000+000</Date></BIOS><HWID>44303507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00146-321-400216-02-2057-6002.0000-1672011

    Installation ID: 016895113696003725658623885756703736700974853226446774

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: VVMP9

    License Status: Notification

    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJSo+rQTHAH+6zReAIfk+VoX8vQG75InrFYMxQ==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC   Nvidia  AWRDACPI

      FACP   Nvidia  AWRDACPI

      SSDT   PTLTD   POWERNOW

      MCFG   Nvidia  AWRDACPI

    dont know if im doing anything right here except following the instructions given etc etc ....

    *** Email address is removed for privacy ***

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  4. Anonymous
    2011-06-17T10:03:22+00:00

    I have to say to this report

    "that the report to or resolve the problem by phone with DELL is not offered.....and it only opens another help window.....with no contact details to phone Dell !!

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  5. Anonymous
    2011-06-17T10:13:59+00:00

    answers to above questions as follows

    1. yes to firefox
    2. Zone alarm
    3. yes to Norton...but deleted it. it was a nightmare
    4. or 4a ? where is 4? .....however my windows update is upto date ATM  and i cannot update anymore!

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-R7X4H-6F2XJ-VVMP9

    Windows Product Key Hash: UqxyryRKzOt7kYPGi0qReynjiPg=

    Windows Product ID: 89576-OEM-7332141-00216

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010100.2.0.006

    ID: {09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.101014-0432

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386], Hr = 0x800b0100

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{09C2AAAB-35DD-495E-B85B-FFBA1ACDB85E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVMP9</PKey><PID>89576-OEM-7332141-00216</PID><PIDType>2</PIDType><SID>S-1-5-21-127489172-3573878905-2511511925</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050721000000.000000+000</Date></BIOS><HWID>44303507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00146-321-400216-02-2057-6002.0000-1672011

    Installation ID: 016895113696003725658623885756703736700974853226446774

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: VVMP9

    License Status: Notification

    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJSo+rQTHAH+6zReAIfk+VoX8vQG75InrFYMxQ==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC   Nvidia  AWRDACPI

      FACP   Nvidia  AWRDACPI

      SSDT   PTLTD   POWERNOW

      MCFG   Nvidia  AWRDACPI

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