After using it for years I now get message on screen "Windows Vista Build 6002 This copy of Windows is not genuine "

Anonymous
2011-05-29T10:36:13+00:00

After using Windows Vista for years in my Dell Inspiron1420 laptop  I now get message on screen

"Windows Vista  Build 6002 This copy of Windows is not genuine  "

I am then told

This copy of Windows is not activated.Click here to activate Windows now

Product ID  89578-OEM-7332157-00204   Change Product Key

when I do that I am told it is INVALID

Dell confirm they do not preload fake windows software.

What can I do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2011-06-13T03:37:43+00:00

    If you ever actually answered the questions that were asked, it would make everyone's life easier - and you would get your solution.

    Since the first post in this thread on 29 May, you've been asked for a full MGADiag report - and so far have not produced one. It's no good on your desktop, it needs to be in the thread!

     

    <edit>

    I see now, looking back that you did post an MGADiag report in the WGA forum - and never responded when I posted the solution - please chack back there and follow the advice, and this time RESPOND!

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/ba42d6bc-00b5-475c-93f7-a32351634d7b/#e89e6e68-6009-4fa7-928d-e742a935966f

    </edit>

    NOEL

    I am trying my best to follow your instructions so there is no question of my "not answering? any! There is no intention to make your or my life more difficult than it already is !

    I  went to %windir%\system32 and ended up needing to select one out of 196000 files so how do I find  the CMD,EXE file out of 196000 files? I am not a computer techie just a user of Windows Vista so do understand my predicament

    .I use Google Chrome as my browser

    Thanks

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  2. Anonymous
    2011-06-13T07:04:21+00:00

    There should not be 196000 files in the System32 folder! Even my very complex system only has 2768 files present there.

    Once the folder is open , simply type CMD (fairly quickly), and Windows should find the file for you.

    I'm intrigued by the huge number of files present - when was the last time you ran a full Anti-Virus scan with updated definitions? Which Anti-Virus are you using? What about a malware scanner?  Is there a pattern to a large number of these files in terms of their names, or their dates?

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  3. Anonymous
    2011-06-13T07:08:49+00:00

    Unfortunately, unless the Key is already installed, there is no way to find out what it is - Manufacturers do not keep records of which Key went on which machine (I wish they did - it's not as if it would be difficult!).

    Try using a magnifier and a bright light - this sometimes makes things easier to read.

    If you can't then your oly options are

    1. Purchase a new Windows License
    2. Use the Recovery disks to reformat and reinstall the OS - this will delete all your data and programs, so BACK UP FIRST!

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  4. Anonymous
    2011-06-13T07:57:26+00:00

    There should not be 196000 files in the System32 folder! Even my very complex system only has 2768 files present there.

    Once the folder is open , simply type CMD (fairly quickly), and Windows should find the file for you.

     

    I'm intrigued by the huge number of files present - when was the last time you ran a full Anti-Virus scan with updated definitions? Which Anti-Virus are you using? What about a malware scanner?  Is there a pattern to a large number of these files in terms of their names, or their dates?

     

    Noel

    I cant show all 196 000 files but below is the list of the first batch to give you an idea of my problem looking for CMD.exe' What do I do next?

    1. How do you get to the %*windir*%\*System32*\en-US" folder? - Yahoo **...**

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  5. Anonymous
    2011-06-13T10:00:53+00:00

    Ah! - i KNOW WHAT THE PROBLEM IS! You're using Chrome!?

    You need to be using Internet Explorer to be able to do this.

    Either open IE, or if you don't have access because you're in reduced functionality mode, boot to Safe Mode and change the Default Browser there to IE then reboot to Normal Mode.

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