After using it for years I now get message on screen "Windows Vista Build 6002 This copy of Windows is not genuine "

[In for a penny...]

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. Have you been using Firefox as your default Browser because Internet Explorer "keeps crashing" or "just doesn't work?"
2. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?
3. Has a(nother) Norton application or a McAfee application EVER been installed on this computer?
4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

4a. Are ALL of the following updates listed in View installed updates (not Update History)?

    • KB2497640, KB2508272, KB2412687, KB2509553, KB2507618, KB2506223, KB2524375 & KB2393802

4b. If not, how about these updates?...

    • (a) KB2482017 or KB2416400 or KB2360131; (b) KB980195; (c) KB958869; (d) KB2485376; (e) KB2479628; (f) KB981852 or KB979683

1 Not really--I do not use a DEFAULT browser

2 McAfee came preinstalled

2a  I have not installed anti spy nor firewall software--if there is any then it must have come with my laptop

3 Norton --NO  McAfee Yes

After 2 weeks of trying to rid my laptop of that message claiming that after years of usage my VISTA has suddenly become NOT genuine and also when asked to activate I get the message the prodiuct code taken off the COA is invalid now I end up with the screen shaking as if there is an earthquake here

I am replying using another laptop so I cannot check the numbers you mention in Q 4a  4b

I am also unable to get the diagnostics report uou request

Microsoft has really let me down terribly after using your software from win 3.0  3.1  XP and now the version full of problems..VISTA

My friends have been urging me to switch to APPLE and this may well be the time to switch!

[In for a penny...]

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. Have you been using Firefox as your default Browser because Internet Explorer "keeps crashing" or "just doesn't work?"
2. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?
3. Has a(nother) Norton application or a McAfee application EVER been installed on this computer?
4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

4a. Are ALL of the following updates listed in View installed updates (not Update History)?

    • KB2497640, KB2508272, KB2412687, KB2509553, KB2507618, KB2506223, KB2524375 & KB2393802

4b. If not, how about these updates?...

    • (a) KB2482017 or KB2416400 or KB2360131; (b) KB980195; (c) KB958869; (d) KB2485376; (e) KB2479628; (f) KB981852 or KB979683

So save it - and run the download.

The Licensing Service is not running, for some reason....

Please check that the Software Licensing service is set to startup type Automatic.

 

Click on Start

in the Search box, type

SERVICES.MSC

and hit the Enter key

Accept the UAC prompt that comes up

In the listing of Services, find the Software Licensing Service (SLSVC)

right-click on it, and select Properties.

make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.

 

Then try starting the service.

What is the result?

 

If you get an error message, please report back with the EXACT details.

 

If it succeeds, reboot - run an new MGADiag report, and post it back here

 

It is set for Automatic startup  but after booting when I try to get the MGADiag.exe file it no longer shows the RUN option but justthe SAVE option--so I cannot get the report you want what cd have gone wrong now?

Thanks

The Licensing Service is not running, for some reason....

Please check that the Software Licensing service is set to startup type Automatic.

Click on Start

in the Search box, type

SERVICES.MSC

and hit the Enter key

Accept the UAC prompt that comes up

In the listing of Services, find the Software Licensing Service (SLSVC)

right-click on it, and select Properties.

make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.

Then try starting the service.

What is the result?

If you get an error message, please report back with the EXACT details.

If it succeeds, reboot - run an new MGADiag report, and post it back here