After using it for years I now get message on screen "Windows Vista Build 6002 This copy of Windows is not genuine "

I had this problem also. after trying what the screen said , which did not work. I remembered that i recently loaded a program to access my workplace intranet (citrix). i used ccleaner to look at my startup files and disabled the citrix line. It solved the problem. try looking for something that u loaded recently that probably trys to change the active x file. Hope this helps.

Thanks for your suggestion but after 2 weeks of exchanging emails and submitting diagnositc reports I now have a laptop with a screen that shakes vertically as if an earthquake hit us .have now switched to a spare laptop and cannot get any info out of the problem laptop!

a note to the above post by me. I had to use safe mode with internet to access my desktop and internet to download ccleaner.

sorry but I dont understand message esp what is "ccleaner"?

a note to the above post by me. I had to use safe mode with internet to access my desktop and internet to download ccleaner.

I had this problem also. after trying what the screen said , which did not work. I remembered that i recently loaded a program to access my workplace intranet (citrix). i used ccleaner to look at my startup files and disabled the citrix line. It solved the problem. try looking for something that u loaded recently that probably trys to change the active x file. Hope this helps.

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1a. When (exact date) does your current McAfee subscription expire?

1b. Has your McAfee subscription EVER expired, if only for a day or two?

1c. Did the preinstalled McAfee free-trial period expire before you purchased your first subscription?

2a. What's the full name of the installed McAfee application (e.g., McAfee Security Center; McAfee Antivirus Plus; McAfee Total Protection; McAfee VirusScan Enterprise)?

2b. Is it the same McAfee application that came preinstalled on your computer when you bought it?

When you have access to the computer-in-question and assuming Vista SP1 (or SP2) is installed:

3a. Are ALL of the following updates listed in View installed updates (not Update History)?

    • KB2497640, KB2508272, KB2412687, KB2509553, KB2507618, KB2506223, KB2524375 & KB2393802

3b. If not, how about these updates?...

    • (a) KB2482017 or KB2416400 or KB2360131; (b) KB980195; (c) KB958869; (d) KB2485376; (e) KB2479628; (f) KB981852 or KB979683