In Windows 7, trying to do backup, getting error code 0x8078002A

Anonymous

when I try backing up with a system image, using windows7 professional. Backing up to WD 3TB usb drive I get error code 0x8078002A

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Anonymous

I had this problem, too, with Windows 7, trying to use Windows Backup to two new Western Digitial 3TB drives, pre-formatted with NTFS for Windows. It's very frustrating because each attempt takes many hours before the error occurs so you don't know until it succeeds whether it will.

I found what worked for me here:

http://wdc.custhelp.com/app/answers/detail/a_id/6618/

You can download WD Quick Formatter from that site. However, don't follow the instructions on that page for formatting a HD under Windows 7, because it tells you how to use MS Disk Management, which will make a 2TB partition and not recognize the remainder of the drive. You must use WD Quick Formatter as described here:

http://wdc.custhelp.com/app/answers/detail/search/1/a_id/3868

Good luck!

[I think it's unconscionable that MS hasn't fixed this with their built-in tools.]

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Anonymous

Hello David JJones,

If you have followed the steps within this thread but are still having a problem, I would suggest reposting this as a new question at the link below. Please include any steps you have tried and any additional information that will be helpful.

Microsoft Answers:

http://answers.microsoft.com/en-us/windows

Also, I would suggest looking through the thread below.

Microsoft TechNet Forum: http://answers.microsoft.com/en-us/windows

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/d5937704-da8c-44b3-87ef-8d6ad25e0e17

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Anonymous

Google provides quite a number of cases involving the same problem you are experiencing. None seemed to be resolved. A number refer to USB external drives.

My research has led me to the two sites mentioned below. On the Petri site I found the quotes extracted as they may point to a possible solution.

Are you using an Enterprise or Ultimate version of Windows as these include Bit Locker Drive Encryption

As a general recommendation in regard to using Windows 7 as a client operating system, use either internal hard disks, separate from the one Windows is installed on. Alternatively, use an external USB hard disk and make sure you disconnect it after you perform your backup.

You cannot use any of the following destinations:

•The destination is locked by BitLocker Drive Encryption.

Source:http://www.petri.co.il/where-to-save-your-windows-7-backup.htm

http://www.sevenforums.com/tutorials/4681-bitlocker-drive-encryption-windows-7-drive-turn-off-no-tpm.html

If the above does not solve the problem can you tell me what security software and firewall you are using as these have proved to cause problems for System Restore in the past?

Hope this helps, Gerry Cornell

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97 additional answers

Anonymous

2012-01-14T09:35:41+00:00

It's interesting that I just purchased Norton Ghost 15.0 and the HD imaging works fine on external hard drives I have that failed in Win 7 Pro / Home Premium image backup. I see that one of the gentlemen just a few posts ago stated that his backup worked on a 2Tb drive. Yet mine failed on a 1Tb drive. Crazy. Will be looking at the system events to see what happened. My digging indicated that the backup program *tried to create a file but couldn't*. That's the clue. Looking at the files created during the image backup, it failed to create the database containing the populated sectors on the HD. Yet it can create the indexes. Why?
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Anonymous

2012-01-14T06:18:18+00:00
Please post copies of related error reports from Event Viewer?
1. Normally when an error occurs on your computer looking in Event Viewer should be your starting point for finding a solution. Most system related errors are logged and getting an exact copy of the relevant report is important. Unfortunately understanding the reports is not easy and most computer users need help with their interpretation. I have more to say later on interpretation.
2. Event Viewer comprises three main Windows logs. These are Application, Security and System. For troubleshooting purposes System is by far the most important.
3. To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, right click and select Filter Current Log. Check the box before Error and click on OK and you see only Error reports. Click on the Date and Time Column Header to sort. You may need to click a second time to see the latest Report at the top.
4. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. Select the Details tab and check the box before XML View. Click on the Copy button to place a copy on your Clipboard and close Event Viewer. Now start your message and paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer.
5. There are three types of Report, being Information, Warning and Error reports. In most situations it is Error Reports that offer the best information but occasionally Warning Reports provide useful clues.
6. All reports have date and time stamps and when troubleshooting it is important to concentrate on more recent reports. Study reports since the point when the computer was last booted and then check whether a similar report appeared in the previous session. If errors do not repeat investigation as to why they occurred is wasted effort.
7. Within individual reports the more important information is Event ID and Source as these help when looking for help on the internet. The description is equally important and copying the exact text for use as the search criteria greatly helps getting better results when using Google. Do not paraphrase descriptions when asking others for help.
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