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Hi All.
I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck.
/Stefan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
Lifecam worked perfectly for 3 hours. Then, up pops the message "firmware upgrade needed" and then, it has not worked since. Fortunately, I can return it since it is only 1 day old. I will try a second camera, NOT do the faulty, bricky firmware update and see if it works. If not, return and done with it. It is clear that there is a problem and simply asking everyone to reinstall the drivers is ridiculous. BTW, I did, and it made no difference. Please, please, please Microsoft, don't give the Apple world more fodder.
I don't understand why rolling back the driver worked for me and no one else...
Also fyi -- never update the firmware of ANY usb device if it's going through a hub (even a powered hub)....always direct connect it.
I have had the same problem since upgrading the firmware on a new LifeCam Studio.
It is not a driver problem for me. I have a second Studio camera here that did not get the faulty firmware upgrade, and all the software and drivers work perfectly with it.
There is clearly a problem with the firmware upgrade software, but no one appears to be acknowledging it.
I have the same problem here. Can anybody instruct us how to roll back a firmware? Can you post the working firmare somehow?
Thanks for help. Any thoughts would be much appreciated!
