Lifecam Studio stopped working after firmware upgrade?!?

Anonymous
2011-02-22T07:17:34+00:00

Hi All.

I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall  the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck. 

/Stefan

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-04-11T21:46:02+00:00

Fixed it :)

In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver.  I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works.  Now -- what's the deal with this update utility and why's it changing what driver the camera uses?

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  1. Anonymous
    2012-02-03T04:09:51+00:00

    I have exact same problem and am stumped. Please help

    1. yes.  Exactly
    2. Lifecam Studio
    3. Windows 7 64 bit

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  2. Anonymous
    2011-12-29T10:12:21+00:00

    I did a failed f/w update on dec 24 2011. Since then the Lifecam is bricked. Tried every suggestion, but since the camera is not detected at all on three different computers, I´ll try to remember where I got it and return it.

    To say that I´m not impressed by this is a huge understatement.

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  3. Anonymous
    2011-12-26T18:53:47+00:00

    Your solution worked well. Run as admin and patience is key, following the details.

    Thank you for insight and help.

    Myke from NJ-USA

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  4. Anonymous
    2011-11-12T00:00:01+00:00

    That's pretty cool of you to post -- if you were an apple employee I'm sure you'd be handed your walking papers just for posting "hi" on a public forum (lol).

    In any case, I was going through a hub as well when this problem first happened to me; and although I do not recall exactly if I moved it to a non-hubb'ed USB port to "fix" the problem, I'm almost positive that had to have been the case.

    But it seems that however I was able to fix mine; it doesn't seem to work for anyone else.

    So I guess to summarize if you're having this problem right now:

    1.) Move the camera to another non-hubb'd usb port and try my instructions to fix it

    2.) If this doesn't work -- contact MS for an RMA.

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