Sent emails not showing in Windows Live Mail "Sent Items" folder

Hi SylvieBotha,

Thank you for posting your issue on Microsoft Community Forum.

I'll be happy to help you with your issue that sent items are not showing in Sent folders. For us to isolate your issue, kindly verify if you have tried the troubleshooting steps given on this thread. If not, kindly try to do so as it may help you resolve the issue.

However, if not, kindly provide us the log files on the private message I created as we need it for our investigation. To collect log files, follow the steps on this link.

Please click on You have a private reply to this message link just above your post to view the message. Don't forget to sign in to Microsoft Community Forum to view the link.

I'll look forward to your reply.

Thank you.

I had the same problem and I just noticed that there was no folder set as the "Root folder path" (Under Properties -> IMAP). Once I entered the correct root folder (in my case Inbox), the mails started to show up in the correct subfolders.

Hope this helps!

/ Anders

did this and now I have no emails anywhere.  They have all gone. Now what?

Hi Corale,

I had this issue a couple of times, You need to set the Root Folder Path to "INBOX" or "inbox" or "Inbox" and it should fix the issue.

Incase if it doesn't, here's a one that will definitely fix the issue.

Go to File > Tools > Options >  Send.

Here you would see "Save copy of sent messages in the 'Sent Items' folder"

If this is unchecked, kindly check(tick) the box and click save.

However...

If this is checked, then uncheck the box and click save. Once done, go back to the same window (file>tools>options>send) this time check the box that says *"Save copy of sent..."*and then click save.

This should fix the issue (it fixed quite a few in my workplace).

• Devlon.

I went to view, then quick view and chose show all items for most of the folders for now, at least I can see the emails I sent.