Sent emails not showing in Windows Live Mail "Sent Items" folder

Hi paulinebutcher bird,

Thank you for posting here in the Microsoft Account forums and we apologize for the delayed response.

I understand that you had stopped seeing sent items on your sent folder since 02/24/2014 in Windows Live Mail [WLM].

Initially, please sign in to Outlook.com or **mail.live.com** via web browser. Send a test mail to yourself afterwards and see if it will be registered on sent folder or if an error would appear.

Regarding WLM, please remove and reconfigure the account. You may view the article 'Set up an email app with Outlook.com'

Doing the reconfiguration may fix this. We look forward to your update.

Regards,

Roland

I have the same sent mail not showing in sent items.  Have tried uninstall / reinstall WLM, have removed the effected email and restarted, have tried the conversation and view button, tried the Alt - F- O- M and the save a copy is checked.

I have Outlook and the sent items show there, I have another MSN account and it is fine.  Problems started with the Send/Receive issues in early May with update.  Have updated to WL12.  Folders were reorganized by the update, that is when I lost deleted and sent item, fix was to remove duplicate deleted and sent items from the folder list.  It fixed the send/receive issue but sent folder is still not showing sent items.

Any other suggestions?

Hello Len323,

Thank you for visiting this thread. Sorry to hear that your sent emails is not showing in your Sent Items. We appreciate that you've tried some troubleshooting steps to fix this issue. To isolate, we would like to ask some information from you so that we could provide you the best solution or more information.

• When you said Outlook, are you referring to Outlook.com or Microsoft Office Outlook?
• After deleting the duplicated folders, have you tried reconfiguring your account?
• What is your Windows Live Mail build version?
• Have you checked if the saving your sent items in Outlook.com is enabled?

We'll wait for your response.

Regards.

Problems started with the Send/Receive issues in early May with update.

Folders were reorganized by the update,

There wasn't any update in early May, and updates don't reorganize folders. I'm going to guess that your account was affected by the outage 8-13 May caused by an expired security certificate on some servers hosting msn.com accounts. Does this ring any bells?

If it does, then one of the workarounds posted in these forums was to set up the account to use IMAP instead of the default DeltaSync. This uses different servers not affected by the outage. However, detailed configuration instructions weren't posted at the time for outlook.com IMAP accounts in Windows Live Mail. As a result, users ended up with duplicated folders at outlook.com - the ones that should be there (Sent, Junk and Deleted) and the ones synchronized from Windows Live Mail (Sent items, Junk email and Deleted items) that shouldn't be there.

It now depends on whether the account in question is still set up to use IMAP, or whether it's been re-configured to use DeltaSync. You can tell by right-clicking on the account name in the folder pane and selecting Properties. The properties dialogue for a DeltaSync account has three tabs, while that for an IMAP account has five. How many does yours have?

Just jumping into this conversation. My properties dialog has five tabs. I'm using gmail.