Printer offline-How can I change it to "on-line"

Anonymous
2011-01-04T17:10:46+00:00

How can I change a printer that is networked from "off-line" to  "online" to one computer?

Ours is accessible to my computer but not my wife's as her status is "off-line."

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-01-05T05:30:21+00:00

Hi WVseagull,

Check the status of the printer at Control Panel. Set it to online if it’s shown as offline. If this doesn’t fix the problem, check whether installing the vista driver available at your printer manufacturer’s website helps.

Step 1:

a. Click Start, go to Control Panel and select Hardware and Sound.

b. Click Printer.

c. If the Printer is offline, it shows “Offline” status. If the Printer is online it shows “Ready”.

d. If the Printer is offline, set it to online.

e. Right-click on the printer and select “Use Printer Online”.

f. The display should change to ready when the printer is set to online.

Step 2:

If still you are facing issues, then update the printer driver. This should fix the problem.

Update drivers: recommended links

http://windows.microsoft.com/en-US/windows-vista/Update-drivers-recommended-links

Hope this information is helpful.

Praseetha K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

84 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-08-13T01:06:08+00:00

    Shut down the printer power button and reboot/restart it back up.  Do the same with the computer and start it back up.  We had a power outage and while everything started back up when the current resumed we could not print.

    Rebooting both units solved the problem for us for our Windows 8 w/ HP Officejet 6700.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-06-26T02:10:07+00:00

    well, i wasted 30 minutes trying to find a way to make my Epson rx595 running over a network come back to online use. I could print to it from the computer connected directly to it, but not from the other one. I had that annoying use printer offline showing.

    I finally just went to devices and printers,

    clicked remove printer

    add network printer

    selected the Epson again and re- added it.

    that solution took me all of 2 minutes.

    should have just done that in the first place instead of trying to find the proper way to resolve it.

    works fine for now.

    hope this helps.

    After spending an hour trying a variety of other 'fixes,' I got to this one and it worked perfectly on my HP C6100.  You were right - 2 minutes and problem solved!  Thank you!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-12T09:11:31+00:00

    I fixed this for some networked printers by turning off SNMP under Ports>Port Configuration in Printer Properties.

    Bryce

    If it is a Printmanagement being hosted by third party(or your IT department is really capable) your Port configuration will be blocked. Lets overwrite their smartness:

    1. windows+R
    2. type 'regedit'
    3. go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
    4. Add a new DWORD (32 bit) and name it “SNMPLegacy”
    5. Right click and Modify with the value “1″ and see if Hexadecimal is selected.
    6. Close registry !
    7. Print a page and you are DONE WITH Printer Offline issues.
    8. Slap your Dumb IT personnel who stand idiot in front of you to solve these kind of issues.

    Good Luck

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-04-30T05:47:41+00:00

    Thanks a lot

    Its perfectly working...

    Was this answer helpful?

    0 comments