Unable to "get media content" from text messages.

Anonymous
2010-12-25T16:37:50+00:00

When someone sends me a text message with photos, etc., I receive only the message "get media content now." When I tap on that, it says "getting media content," but nothing happens. I can do this a dozen times- still the same cycle. Any suggestions?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2012-11-19T03:35:28+00:00

There are some good suggestions on here, but I'll tell you what just worked for me.  I have a Windows Phone HTC 7.  Was getting the media content message and realized it was only happening when my phone was using my home WIFI connection.  When I turned it off under the settings icon on the phone the messages with pictures (also extra long messages from people with certain phone carriers) came through just fine.  Hope this helps someone.

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2010-12-28T12:02:32+00:00

Hi,

Text messages that have a picture attached are also called MMS (Multimedia Messaging Service) messages. I would check if you have MMS (Multimedia Messaging Service) enabled by your mobile operator.

Also there might be a problem with the MMS configuration on your device (there is no UI for end user to check) - what device are you using in what network? Is it open-market or branded device?

Also you need to have proper configuration for MMS service in your phone, see this thread about the possible issue with MMS configuration on branded phones:

http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/7834506f-c60d-4eb6-b04a-9829131922ee

Best Regards

Martin V.

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments

50 additional answers

Sort by: Most helpful
  1. Anonymous
    2018-12-22T03:26:46+00:00

    There are some good suggestions on here, but I'll tell you what just worked for me.  I have a Windows Phone HTC 7.  Was getting the media content message and realized it was only happening when my phone was using my home WIFI connection.  When I turned it off under the settings icon on the phone the messages with pictures (also extra long messages from people with certain phone carriers) came through just fine.  Hope this helps someone.

    I have a Nokia 635 with Windows 8.  I tried sending a message with a picture attached both with and without the WiFi turned on. Each time I got the message "Can't send message, Try again".

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-02-16T10:01:39+00:00

    When someone sends me a text message with photos, etc., I receive only the message "get media content now." When I tap on that, it says "getting media content," but nothing happens. I can do this a dozen times- still the same cycle. Any suggestions?

    Was this answer helpful?

    0 comments No comments