"Allow a device to connect" is greyed out, bluetooth

Anonymous

I am unable to connect any device to the laptop through bluetooth, even though I've used the feature before.

When I switch the bluetooth on and right click on the bluetooth icon - "Allow a device to connect" is greyed out.".

I'm using Windows 7, 64 bit. Any suggestions...?

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Anonymous

HOW TO PAIR/CONNECT A BLUETOOTH SPEAKER TO LAPTOP/PC/WINDOWS 7 SOLVED....

Bought a Bletooth speaker ages ago, it is good for what it is and managed to get it paired up with all my other devices - tablet, phone but have never been able to connect it to my Sony Vaio laptop - would always pair then never be able to connect it. Here's how I got it to work..

I decided to start afresh and delete all Bluetooth devices and start again.

Make sure you have your computer Bluetooth turned on

Down in the bottom right tool bar right click on the Bluetooth icon

Click on Join a Personal Area Network

Opens a new Window in Devices and printers

Turn on your Bluetooth Speaker to discover mode

Click Add a Device

Your speaker should show up

DO NOT CLICK NEXT.....

INSTEAD A MESSAGE SHOULD POP UP FROM THE TOOLBAR SAYING A DEVICE IS ASKING TO CONNECT

CLICK THIS MESSAGE

it will then ask you to add a pairing number to connect ( add the default number if your speaker has one refer to manual)

In this case the XMI X-Mini WE does not come with one so I put in 0000

Worked!!

Paired

Now click on Start - Devices and Printers and you should see the speaker XMI X-Mini WE

Right click it and click control

Click connect......

BOOM paired and working

Dont know how or why its working but I an now listening to music via my Bluetooth Speaker.

Now I now this may not work for all but This was driving me nuts and hope it at least works for some..

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73 additional answers

Anonymous

2014-12-01T11:04:44+00:00
Hi,

Welcome to Microsoft Community forum.

I want to know the troubleshooting steps which you have already tried?

For now please try to check if the Bluetooth service and Bluetooth Supportare running and set to automatic or not and steps to check that are provided below.
```
1. Press Windows Key + R, type **services.msc** and press Enter.
2. Search for **Bluetooth support** service and **Bluetooth Support.**
3. Check if it is started, if not **Right click** on the service and click on
```
Start.

If issue persist try to Run the hardware and device troubleshooter.

**http://windows.microsoft.com/en-US/windows7/Open-the-Hardware-and-Devices-troubleshooter**

Do keep us updated about the issue.
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Anonymous

2014-12-06T05:17:08+00:00

It worked!!!! Thank you so so much!
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Anonymous

2014-12-09T10:25:34+00:00

Hi Kathleen,

Thank you for sharing your experience and update of your issue on. It is good to hear that your issue is resolved. We really appreciate your efforts and time which you spent on resolving the issue. This information will benefit other community members to solve their similar issues.

In addition to that, you are always welcome to post your queries on Microsoft Community forum. We'll be glad to assist you again.

Thank you.
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Anonymous

2014-12-19T16:04:37+00:00

It worked!!!! Thank you so so much!

Kathleen ... what exactly worked for you?

Mr. Kumar, I tried your previous method of running Troubleshoots and I found it really useful, however it DOES NOT resolve the issue of taking off the graying out of Bluetooth's function of "Allow a Device to Connect".

To be specific, when I run the Troubleshoot for Sound Devices it now gives me the message that "hardware changes might not have been detected". My specific question is how do I get my computer to recognize hardware changes?
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