Disable BiDirectional on the Port tab of printer properties
Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Out of Paper Error When there is Paper
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My computer is giving me an error that my printer is out of paper and it is not. It has done this with three different printers.
Windows for home | Previous Windows versions | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
61 additional answers
Sort by: Oldest
-
Anonymous
2016-07-14T20:28:45+00:00 what is BiDirectional and where do I find it? thank you
-
Anonymous
2016-07-15T00:34:53+00:00 If this is affecting a recent Laserjet Pro series using WSD port instead of std TCP/IP port, over a network and installed to a print server, do this:
On server > admin tools > prnt management > printer properties > configure port > advanced > uncheck SNMP
-
Anonymous
2016-07-19T12:13:09+00:00 what is BiDirectional and where do I find it? thank you
Bi-Directional is Back-and-forth (two-way) communication. Meaning not only can you send documents to the printer (basic functionality) but the printer can send you data back, such as ink levels, Advanced Print Job Status, paper tray capacity and paper levels, when the page has finished printing, etc.
You find it on the Ports tab of your printer's properties:
-
Anonymous
2017-02-12T19:56:52+00:00 I confirm restarting the service is a correct solution. Accepted answer "disable bi-directional" is not a good final solution, this is a useful feature.