Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

Was this answer helpful?

60+ people found this answer helpful.
0 comments

76 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-03-30T13:08:26+00:00

    Thanks! I just did it w/that software and it worked. It does take about 30-40 mins but it did uninstall. I reinstalled with the updated Itunes and I am all set.

    I used this one:

    https://support.microsoft.com/en-us/mats/program\_install\_and\_uninstall

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-01T23:11:19+00:00

    This solution works for me.

    Believe it or not. I called Apple support and after a session with the technician, including "teamviewering" my computer. They could not figure out and they cut my line ad  put me on waiting. I don't know till when???

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-16T01:05:42+00:00

    I have been trying for weeks and still can not uninstall ITunes. I have followed the steps to uninstall items 2-6 but it will not allow me to uninstall number 1-ITunes. I tried to use a program called IOrbit Uninstaller I think and it did not work either. I never had a program with ITunes, in which I love, until I upgraded to Windows 10.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-04-16T10:18:52+00:00

    I know how frustrating it is . If you follow this step by step it will work. . 

    . First of all click on this link and download and install revo uninstaller pro . Use the trial version . 

    Once installed open this program and search for i tunes and it will find it and all the broken bits to it and it will remove them allowing you to install new i tunes . 

    Good luck 

    http://www.revouninstaller.com/

    Was this answer helpful?

    0 comments