Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

Was this answer helpful?

60+ people found this answer helpful.
0 comments

76 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-03-11T23:28:13+00:00

    Ok i will try that im desperate to get it fixed . Thankyou for your help its much appreciated .

    Was this answer helpful?

    0 comments
  2. LemP 74,970 Reputation points Volunteer Moderator
    2016-03-11T23:20:33+00:00

    If the free version of Revo Uninstaller can't find iTunes, try the free trial of the Pro version.  That's supposed to be able to hunt around and find traces of partially-uninstalled applications, which is what seems to be the case for you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-03-11T23:10:20+00:00

    Sorry i didnt realise it was that old . 

    As for revo uninstaller its no use because it cant find the itunes to uninstsll it . Its like its stuck in no mans land . I cant uninstall it , cant install a new one and cant repair the one i have its so snnoying

    Was this answer helpful?

    0 comments
  4. LemP 74,970 Reputation points Volunteer Moderator
    2016-03-11T17:52:48+00:00

    You will not get useful advice by reading through a thread that started 7 years ago and is focused on Windows XP.

    The Windows Installer Cleanup Utility was withdrawn by Microsoft as too dangerous even before XP reached end of life.  Yes, you can download it from 3rd-party sites, but you use it at your own risk, and it may not work at all in more recent versions of Windows.

    That utility was replaced by this automated FixIt routine, but I do not know if this FixIt will work for Windows 10 --> https://support.microsoft.com/en-us/mats/program_install_and_uninstall  On the download page, Microsoft says only that the tool will run on Windows versions through 8.1 and various Windows Server versions.

    The free version of Revo Uninstaller often works, and Revo says that the application is compatible with Windows 10 --> (at the bottom of the download page) http://www.revouninstaller.com/revo_uninstaller_free_download.html

    If the free version of Revo Uninstaller does not work, sometimes the free trial of the Professional version (at the top of the above page) will work when using the "extended scanning" and "forced uninstall" features.

    If none of the above 3 solutions work and you have Windows 10, please start a new question in the Windows 10 forum --> http://answers.microsoft.com/en-us/windows/forum/windows_10

    Was this answer helpful?

    0 comments