Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

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  1. Anonymous
    2011-05-29T06:09:10+00:00

    I thought I had put this to bed weeks ago. I believe I downloaded Windows Installer Cleanup as suggested by TechGeek2 on May 8, probably after rebooting Windoze, and was then successful in removing iTunes and installing the latest version. I then wvoted this as Helpful. Three emails today (May 28) suggest that was not the end of it. So I would like to thank all respondents and close this one up as Mission Accomplished.

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  2. Anonymous
    2011-05-29T03:15:35+00:00

    Cancel that... well, that was easier than the year I've been trying to work out how to fix this issue should have accounted for :)

    My apologies for my previous comments.

    Not a problem. Glad your issues were resolved. Happy Surfing!

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  3. Anonymous
    2011-05-29T03:12:27+00:00

    Cancel that... well, that was easier than the year I've been trying to work out how to fix this issue should have accounted for :)

    My apologies for my previous comments.

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  4. Anonymous
    2011-05-29T03:11:06+00:00

    It doesn't install a desktop icon. Click Start > All Programs > Locate the utility.  Once it has removed iTunes you can uninstall it if you wish. I recommend keeping it. Issues happen and you may need it again.

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