Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

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  1. Anonymous
    2011-05-29T02:54:49+00:00

    As a mediator, it seems silly to me that you continue to post this remark as the itunes.msi file issue prevents this "fix" from working. The itunes.msi file is specifically the issue that causes folks (myself included) from installing or uninstalling Itunes.

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  2. Anonymous
    2011-05-09T05:14:30+00:00

    Msicu.exe was the ticket!

    Itunes disappeared promptly and I went through the rest of the Apple list with only a few hitches, also related to the missing .msi. The Itunes suite starting with Itunes 10.2.2.14 appears to installed and functional.

    I know better than to start removing things from Windows manually--this is not OS X!

    This same advice was published last September, but I had missed it. So I voted for that message also.

    Thank you all.

    Don't be overly concerned about my falling for the ad. I am sure at least some of the flagged files needed to be repaired, and the cost was not a showstopper.

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  3. Anonymous
    2011-05-09T03:19:28+00:00

    You won't need the itunes.msi file if you remove the program manually. Did you try the Windows installer cleanup?

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  4. Anonymous
    2011-05-09T02:46:14+00:00

    I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

    This is exactly the circle I have been running around in aimlessly for several months. Is itunes.msi separately obtainable? If so, where? If not, how can one delete itunes when itunes.msi is necessary to do this?

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