Can't uninstall iTunes program due to missing itunes.msi file.

Anonymous
2009-11-15T02:18:15+00:00

I click on itunes icon error Problem with shortcut This action is only valid for products that are curently installed. First I tried searching for the file, no luck. I tried system restore. I tried "winrar" apparantly there were no files to extract. i also tried "Ccleaner" is there anything else I can do I've been trying for 48 hours!This is the  error message upon uninstalling - the feature you are trying to use is on a network resource that is unavailable. Click Ok or try again or enter an alternative path to folder containing the installation package 'itunes.msi' in the box below. I ran a search and found a file browsed the path selected open and another error message saying it isnt a valid installation package for the itunes program. try to find the itunes.msi in a folder from which you can install itunes.

Windows for home | Previous Windows versions | Apps

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Anonymous
2011-03-28T21:02:59+00:00

Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

With that said, it would be best to post this issue in the Apple discussion forums for assistance.

Delete all Apple products from your computer.

See: http://support.apple.com/kb/HT1925

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Then download and install the latest version of iTunes for your operating system.

Please reply back and let us know if this helps.

Thanks,

Marilyn

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  1. Anonymous
    2017-09-27T02:53:31+00:00

    this doesn't work because every time i try to do step number 1 and delete itunes in the control panel i get the message that i need iTunes64.msi. but it is missing from my computer.

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  2. LemP 74,970 Reputation points Volunteer Moderator
    2016-08-20T19:22:57+00:00

    No, uninstalling iTunes and its related components should not delete your music library.

    That said, it's always prudent to make a backup of important data (like your music library) before doing anything like this.

    Here's Apple's directions for Windows 7 and later:  https://support.apple.com/en-us/HT204275 (note the link to https://support.apple.com/en-us/HT201625).

    That second link is for XP.  In Windows 7, the iTunes folder -- where you should find the "two iTunes library files" (iTunes Library.itl and iTunes Music Library.xml) -- is generally found as C:\Users<username>\My Music\iTunes or C:\Users<username>\Music\iTunes

    The iTunes Media file -- where your music is actually located -- may be in the iTunes folder or it may have been moved.  The second article explains how to locate it under the heading "Find the iTunes Media folder."

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  3. Anonymous
    2016-08-20T18:47:46+00:00

    Windows Installer cleanup utility is no longer available for download from Microsoft. It was found to damage other components and should not be used.

    With that said, it would be best to post this issue in the Apple discussion forums for assistance.

    Delete all Apple products from your computer.

    See: http://support.apple.com/kb/HT1925

    Use the Control Panel to uninstall iTunes and related software components in the following order:

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)

    Then download and install the latest version of iTunes for your operating system.

    Please reply back and let us know if this helps.

    Thanks,

    Marilyn

    Wouldn't this wipe out my entire music library on PC?  Am I start ITunes from scratch?

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  4. Anonymous
    2016-08-02T07:41:41+00:00

    https://www.youtube.com/watch?v=4b-9DKtpsN4 USE THAT LINK.. worked for me after days of trying to fix it

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