TCP IPv4 DNS server address keeps changing to a specific IP address (preventing internet access)

Anonymous
2010-02-13T10:41:11+00:00

TCP IPv4 DNS server address keeps changing to a specific IP address (preventing internet access) when I need it to stay obtain address automatically

Control panel

Network and internet

Network connections

Wireless network connection

Wireless network connection properties

Internet protocol v 4 TCP/IPv4 properties

Sony laptop nearly new, windows 7, didnt have any problem until last week, have not changed any settings that i am aware of. One day I just could not get on the net.  Good signal to wireless router  but no internet access.  Eventually tracked prob down to above, each time i switch on i have to go back in to Internet protocol V 4 properties and select obtain DNS server address automatically

If I am on line for a reasonable length of time i have also noticed (once) it changed during a session

How can i get it to stay on obtain DNS server address automatically

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2010-02-14T01:29:45+00:00

Hi,

How long have you been facing this issue?

I would suggest you to scan your computer for virus and check if it helps, it might be a virus issue.

  You can also try performing online complete PC virus scan on your computer and check if it helps, here is the link:

 http://onecare.live.com/site/en-us/default.htm

 Please respond back with the status of the issue and let us know if you have any issues.

  Azam – Microsoft Support.

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  1. Anonymous
    2010-03-10T19:34:41+00:00

    Hi,

    This issue only started occuring recently about a couple of weeks

    I have ran virus checking as suggested and no problems

    This issue is still occuring

    Is there no way to save the settings as 'obtain dns automatically'?

    Thanks

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  2. Anonymous
    2010-03-11T07:55:37+00:00

    I am having exactly the same problem, with a vaio laptop bought in January.  Have you had any luck with a solution yet?

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  3. Anonymous
    2010-03-12T19:10:37+00:00

    I got this answer in my thread, it worked for me

    Hi caro890,

    I'd suggest you to reset TCP/IP stack and check if this helps.

    To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself (If the Fix it button doesn't work then try the manual method)

     http://support.microsoft.com/kb/299357 .

    Hope this information is helpful.

    Umesh P - Microsoft Support

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