Blue Screen error in Windows 7, only able to use computer in Safe Mode with networking

Anonymous
2010-05-26T02:05:22+00:00

Blue Screen of Death (BSOD) is apperaing in WIN 7 too. I can only use my computer in Safe Mode with Networking. I have several minidump files but how do I use them with WinDbg utility. Also how do I load and verify the symbols. Does anyone have Microsoft support 1800 number? Thanks.

Blue Screen of Death (BSOD) is apperaing in WIN 7 too. I can only use my computer in Safe Mode with Networking.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-05-31T00:37:48+00:00

    Can you copy and paste the web address of the shared folder where the dump files and screenshot are, here?

    Also, to install the latest version of the Debugging Tools, if you use the following link, when you run setup un-select everything except "Debugging Tools for Windows" to install the Debugging Tools for Windows only:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=6b6c21d2-2006-4afa-9702-529fa782d63b&displaylang=en

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  2. Anonymous
    2010-05-30T23:04:03+00:00

    Thanks Auggy,

    I have uploaded both Win 7 and Vista Dumps. I have also uploaded the last error screenshot from Win 7 and few from Vista (they are all public). I am doing the clean boot and trying to pinpoint the service that causes the BSOD.

    I read in some articles that I should install Windows Driver Kit but I cant figure out why. Do I need that?

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  3. Anonymous
    2010-05-30T04:32:41+00:00

    Actually you do not need to install any of the symbol packages.

    By setting the "Symbol File Path" in WinDbg the symbols will be downloaded from the Microsoft symbol server to the C:\Symbols folder as needed.

    Also, at any time, if you want to, you can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site.

    Someone with debugging tools already installed can also have a look at them.

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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  4. Anonymous
    2010-05-30T02:56:48+00:00

    Thanks, Auggy,

    I dont know which symbols to install. I have core 2 duo e8200 processor and Win 7 x64. Should I install Itanium or Native,Retail or Checked symbols.

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  5. Anonymous
    2010-05-26T11:53:06+00:00

    Also, in Safe Mode with Networking try  configuring the computer to "clean boot":

    http://support.microsoft.com/kb/929135

    Follow Step 1 to clean boot and then see if you can then log into Normal Mode.

    If that works there is further troubleshooting in the article to try to find the cause. Step 7 will return a Normal Startup.

    Also, there is a tutorial in the following link on setting up WinDbg of the Debugging Tools for Windows, such as setting the symbol path and utilizing the !analyze -v command:

    http://www.sevenforums.com/crash-lockup-debug-how/26584-2-intermediate-configuring-debugging-tools.html

    Basically, install the Debugging Tools for Windows, open WinDbg, > File > Symbol File Path and then paste the following under "Symbol path":

    SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

    then click "OK"

    Then close WinDbg and answer "Yes" to the "Save information for workspace" question.

    Now open WinDbg and drag a minidump file onto the WinDbg GUI or WinDbg > File >  Open Crash Dump > then browse to and select a minidump file.

    To get more information on the crash, type the following at the kd> prompt, and press "Enter":

    !analyze -v

    To get a list of drivers loaded at the time of the crash run the lmtn command at theKD> prompt.

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