How to Troubleshoot Bluetooth devices!

Anonymous
2009-08-07T02:06:02+00:00

I just bought a new laptop that supports Bluetooth and when try to connect my Bluetooth phone, mouse and headphones things just don’t work. I’m not making any progress. I’m having trouble getting these set up and working properly. Can someone point me to some general Bluetooth troubleshooting information that might help?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-08-07T02:07:42+00:00

Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

·         Make sure that the devices are supported by your operating system and then

·         Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

·         Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

·         Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the topics listed below for other scenarios that you may run into.

You can also search the forums or even the manufacturer’s web sites for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices

http://windowshelp.microsoft.com/Windows/en-US/Hel p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

What is a Bluetooth personal area network (PAN)?

http://windowshelp.microsoft.com/Windows/en-US/Help/c4d99703-d2da-4132-acda-7d23815609531033.mspx

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

http://windowshelp.microsoft.com/Windows/en-US/Help/703a6d0e-62dc-4382-a6b8-fc247a7964831033.mspx

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  1. Anonymous
    2010-06-04T13:11:33+00:00

    I don't see any MS reps on this since December of 2009.  I can only hope that the first service pack for Windows 7 helps. But other than that, I have not been able to use my BT at all. Nothing gets found on my computer and consequently, I can not pair anything. I am glad the BT card was only a $25 option for my XPS 1640.

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  2. Anonymous
    2010-06-04T13:56:53+00:00

    I have an XPS 1640 and Bluetooth works as it is supposed to. Originally I had problems but it was determined to be drivers that was causing the issue.

    --

    Don

    "Gator5000e" wrote in message news:*** Email address is removed for privacy *** .com...

    I don't see any MS reps on this since December of 2009.  I can only hope that the first service pack for Windows 7 helps. But other than that, I have not been able to use my BT at all. Nothing gets found on my computer and consequently, I can not pair anything. I am glad the BT card was only a $25 option for my XPS 1640.

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  3. Anonymous
    2010-06-04T17:41:30+00:00

    Add me to the list HP DV7. Lost the mouse and it can't be found.   

    Try holding down the "Connect" button on the mouse for 15 seconds. There have been some issues reported with some mice that get into a state occasionally where the normal "connect" time doesn't fix the problem

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  4. Anonymous
    2010-06-04T18:36:58+00:00

    I have problem with sony viao the display bing often time please help New Document input.btn { color:#050; font: bold 84% 'trebuchet ms',helvetica,sans-serif; background-color:#fff; border:0px solid; }

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