How to Troubleshoot Bluetooth devices!

Anonymous

I just bought a new laptop that supports Bluetooth and when try to connect my Bluetooth phone, mouse and headphones things just don’t work. I’m not making any progress. I’m having trouble getting these set up and working properly. Can someone point me to some general Bluetooth troubleshooting information that might help?

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Anonymous

Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

· Make sure that the devices are supported by your operating system and then

· Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

· Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

· Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the topics listed below for other scenarios that you may run into.

You can also search the forums or even the manufacturer’s web sites for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices

http://windowshelp.microsoft.com/Windows/en-US/Hel p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

What is a Bluetooth personal area network (PAN)?

http://windowshelp.microsoft.com/Windows/en-US/Help/c4d99703-d2da-4132-acda-7d23815609531033.mspx

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

http://windowshelp.microsoft.com/Windows/en-US/Help/703a6d0e-62dc-4382-a6b8-fc247a7964831033.mspx

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58 additional answers

Anonymous

2010-05-15T16:39:47+00:00

Slightly different problem on Win 7 Pro 64 bit.

I have a Desktop with a Dell/Teak CAB 200 BT transceiver fitted which works fine with other devices.

However when I add a MS Desktop 8000 Kybd/Mouse adapter with it's own BT transceiver it then 'turns off' the Cab 200 transceiver (shows as Status 10 in Control Panel).

Surely Win 7 allows for two BT transceivers to be installed and active at the same time?
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Anonymous

2010-05-11T00:12:10+00:00

I'm having similar problems with a new Dell Studio 15, Win 7 PRO, and a new Microsoft bluetooth Notebook Mouse 5000 with brand new batteries. It worked OK for one session, but I have not been able to get it to connect since. I have gone through the Win7 troubleshooting and found a couple of settings that needed to be changed, but no effect. As suggested I tried to remove and reinstall the mouse, but when I clicked on teh Mouse icon in Control Panel> Devices, tehre was not option to remove it, as stated in the instructions.
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Anonymous

2010-04-29T05:45:42+00:00

I have the same problem with my JAbra Halo headset, Win7 64.

The only way to get it to connect is to re-pair the device. After the first pairing it connects, but after that it won't connect anymore. I actually exchanged my Halo thinking it was it's fault, but today I got my replacement unit and the same thing happens.

I have uninstalled and reinstalled the drivers countless times. And, this happened at my previous Win 7 32 bit OS as well.

I must say, I am tired of the "solutions" such as "make sure the devices are turned on etc" anyone smart enough to create a MS LIve username and find a forum and post a question, is WAY past that point.
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