How to Troubleshoot Bluetooth devices!

Anonymous
2009-08-07T02:06:02+00:00

I just bought a new laptop that supports Bluetooth and when try to connect my Bluetooth phone, mouse and headphones things just don’t work. I’m not making any progress. I’m having trouble getting these set up and working properly. Can someone point me to some general Bluetooth troubleshooting information that might help?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-08-07T02:07:42+00:00

Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

·         Make sure that the devices are supported by your operating system and then

·         Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

·         Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

·         Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the topics listed below for other scenarios that you may run into.

You can also search the forums or even the manufacturer’s web sites for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices

http://windowshelp.microsoft.com/Windows/en-US/Hel p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

What is a Bluetooth personal area network (PAN)?

http://windowshelp.microsoft.com/Windows/en-US/Help/c4d99703-d2da-4132-acda-7d23815609531033.mspx

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

http://windowshelp.microsoft.com/Windows/en-US/Help/703a6d0e-62dc-4382-a6b8-fc247a7964831033.mspx

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  1. Anonymous
    2010-07-22T18:02:04+00:00

    i bought a new computer 3 weeks ago and yesterday installed a bluetooth mouse. today when i turned on my pc i got a message that my computer was unable to start. i went through startup repair and got a message that it couldn't repair my computer automatically. next i tried system restore but got a message that it did not complete successfully; an unspecified error occurred during system restore (0x800700b7). it said to try again or try advanced recovery method however when i opted to reboot i got a message that my system was restored to...

    i thought it might be because of the new mouse which is a microsoft mini 5BA-00001. the mouse seems to work although every time i turn on my computer it appears that my computer has to discover the device each time. i don't know whatb the problem is but i was only able to return it for 15 days and it has been 3 weeks. i have had this computer crash twice and i am, frankly, very upset. i went through ____ with my compaq and finally had to buy a new one and i'm having problems all over again.

    can you let me know what you think the problem might be. i'm a bit upset.

    thanks in advance, sue

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  2. Anonymous
    2010-06-19T07:15:59+00:00

    Exact same problem as described by Le0pard63.3 after upgrading my eeePC 1005HA to Win7.  My bluetooth mouse worked fine when it was using XP.  After several trials by downloading new driver, reinstalling, rebooting......etc., it did not work for hours.  I decided to not just do a reinstallation on top but to clean up the driver completely.  First, in device manager, I removed the MS bluetooth enumerator, then removed the BT-253 device and drivers(installed by the WIDCOMM driver downloaded from ASUS site), shut down the netbook, powered it back on, let it auto-detect and reinstall the MS bluetooth driver.  Once done, I reloaded the WIDCOMM driver.  After that, rebooted the netbook.  My bluetooth mouse remained off all time until all drivers had been cleaned and reinstalled from scratch.  Powered on the mouse, my netbook saw it trying to pair with it. I clicked ok to allow connection.  During the driver installation, I expanded to see the details in a different window.  Even though the first window had the Finish button popped up, I waited to make sure all the drivers were loaded in the details window.  I remembered it was still doing the driver update installation for Bluetooth Peripheral Device, the other window already gave me the Finish button.  Should I have not opened up the details window, I would have just clicked Finish.  During the installation, I kept moving my mouse in circle and clicking it once a while just to see when it started to work.  All of the sudden my mouse worked first time in Win7.  I rebooted, powered off/on the netbook several times to ensure the bluetooh was paired with the netbook.  Worked fine even since.

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  3. Anonymous
    2010-06-10T02:39:25+00:00

    I have one new laptop too, the same problem as you, one of my best friend help me ,but I don't know how he make it.**battery**

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  4. Anonymous
    2010-06-09T06:14:22+00:00

    How I use web cam and writing,editing,downloading,audio,video.

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