How to Troubleshoot Bluetooth devices!

Anonymous
2009-08-07T02:06:02+00:00

I just bought a new laptop that supports Bluetooth and when try to connect my Bluetooth phone, mouse and headphones things just don’t work. I’m not making any progress. I’m having trouble getting these set up and working properly. Can someone point me to some general Bluetooth troubleshooting information that might help?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-08-07T02:07:42+00:00

Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

·         Make sure that the devices are supported by your operating system and then

·         Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

·         Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

·         Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the topics listed below for other scenarios that you may run into.

You can also search the forums or even the manufacturer’s web sites for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices

http://windowshelp.microsoft.com/Windows/en-US/Hel p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

What is a Bluetooth personal area network (PAN)?

http://windowshelp.microsoft.com/Windows/en-US/Help/c4d99703-d2da-4132-acda-7d23815609531033.mspx

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

http://windowshelp.microsoft.com/Windows/en-US/Help/703a6d0e-62dc-4382-a6b8-fc247a7964831033.mspx

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  1. Anonymous
    2009-12-16T00:35:35+00:00

    Todd, no suggestions on my problem two posts above? Also you asked me to start a new thread which I did but I have not heard anything since. Should I just give up?

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  2. Anonymous
    2009-12-15T22:20:05+00:00

    airfirehorse:  In Windows 7, we introduced an attempt to automatically provide a default pin for HID mouse devices.  Additionally, devices using Bluetooth 2.1 can do "automatic" pairing (though it's unlikely any of your peripherals use this).  You should have been prompted to enter a pin on your keyboard, however.  You will find with many headsets a default pin is used as well.

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  3. Anonymous
    2009-12-15T20:49:50+00:00

    I use the same mouse that many people mentioned here, the MS5000 (with the keyboard, which worked for some reason). Mine is a desktop, not a laptop, but I too had problems getting MS to recognize it. I rebooted (using the keyboard to navigate) after my second attempt at installing those MS drivers and it just went in. When I came back up to Windows, I moved the mouse and it was working. I still have no idea what the problem was, but on my other HTPC I use Logitech's MK700 wireless set and it was LESS trouble than the Micorosoft wireless set so I don't get it. Both dongles are located behind the PC, not on a front USB port so I doubt reception had anything to do with it; the distances for both wireless sets was approx the same.

    And, incidentally, I was never asked for a pairing PIN. Not for those devices, but when I used a Syga mini BT dongle for accessing my cell phones it DID ask for a PIN on both ends (cell & PC). My Win7 Pro 64 also worked with BlueSoleil & an Inland dongle that was 2 years old, again asking for a pairing PIN for my Motorola Razr and my Samsung Impression. Why no PIN for the keyboard and mouse, but PINs for the separate BT dongle I do not know. Maybe because those devices are peripherals??

    HTPC1: Win7 Pro 64 Apevia X-Master Case ASUS P5P43TD Pro Motherboard Intel 2.66GHz Quad Core 4GB DDR3 1333MHz RAM 1TB WD Caviar 7200RPM HD ASUS NVidia EN9500GT 1GB VGA Hauppauge HVR-2250 Dual Hybrid TV/FM Tuner ASUS My Cinema PHC3-100 Combo TV/FM Tuner LG GGW-H20L Blu-Ray RW/HD-DVD/DVD-RW Drive Pioneer DVR-212 DVD-RW Drive Card Reader connected to a Magnavox 42" HDTV

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  4. Anonymous
    2009-12-01T22:47:59+00:00

    Thanks Todd. I will do so. BTW, I found a number of Information entries and Error entries for the BTHUB. This is one error log I found.

    Log Name:      System

    Source:        BTHUSB

    Date:          11/17/2009 11:14:30 AM

    Event ID:      17

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Marks_XPS

    Description:

    The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="BTHUSB" />

        <EventID Qualifiers="49157">17</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2009-11-17T16:14:30.984142100Z" />

        <EventRecordID>13873</EventRecordID>

        <Channel>System</Channel>

        <Computer>Marks_XPS</Computer>

        <Security />

      </System>

      <EventData>

        <Data>

        </Data>

        <Binary>000000000100000000000000110005C0000000000000000000000000000000000000000000000000</Binary>

      </EventData>

    </Event>

    And here is an Information entry from today:

    Log Name:      System

    Source:        BTHUSB

    Date:          12/1/2009 2:36:25 PM

    Event ID:      18

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      Marks_XPS

    Description:

    Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="BTHUSB" />

        <EventID Qualifiers="16389">18</EventID>

        <Level>4</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2009-12-01T19:36:25.872488500Z" />

        <EventRecordID>19630</EventRecordID>

        <Channel>System</Channel>

        <Computer>Marks_XPS</Computer>

        <Security />

      </System>

      <EventData>

        <Data>

        </Data>

        <Binary>00000800010000000000000012000540000000000000000000000000000000000000000000000000E000000000000000</Binary>

      </EventData>

    </Event>

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