How to Troubleshoot Bluetooth devices!

Anonymous

I just bought a new laptop that supports Bluetooth and when try to connect my Bluetooth phone, mouse and headphones things just don’t work. I’m not making any progress. I’m having trouble getting these set up and working properly. Can someone point me to some general Bluetooth troubleshooting information that might help?

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Anonymous

Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

· Make sure that the devices are supported by your operating system and then

· Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

· Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

· Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the topics listed below for other scenarios that you may run into.

You can also search the forums or even the manufacturer’s web sites for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices

http://windowshelp.microsoft.com/Windows/en-US/Hel p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

What is a Bluetooth personal area network (PAN)?

http://windowshelp.microsoft.com/Windows/en-US/Help/c4d99703-d2da-4132-acda-7d23815609531033.mspx

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

http://windowshelp.microsoft.com/Windows/en-US/Help/703a6d0e-62dc-4382-a6b8-fc247a7964831033.mspx

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58 additional answers

Anonymous

2012-07-22T19:42:20+00:00

Looks like an awful lot of people are having BT problems ! ! ! I Strange that even Microsoft cannot point us to a solution
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Anonymous

2012-07-12T10:36:37+00:00

This is exactly what's happening to me (except my Windows 7 came pre-installed on this HP laptop)! A frustrating problem that seems to defy solutions, even after a week of trying every suggested "fix" I can find ... especially all of Microsoft's own "Fix It Center" and "Troubleshooters". Ugh! Did you ever solve the problem??
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Anonymous

2010-12-15T20:12:41+00:00

All I can say to this thread is that even Microsoft themselves cant sort out this problem and that is why they supplied me with a new wireless desktop 3000 to replace the Elite bluetooth keyboard and mouse that I loved so much. It was very good of them but it doesn't solve the problem for everyone else that is having a problem.

I think it is fair to say that if you have Windows 7 then forget bluetooth or go back to Vista which never had any problems with bluetooth devices.
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