How to Troubleshoot Bluetooth devices!

Anonymous
2009-08-07T02:06:02+00:00

I just bought a new laptop that supports Bluetooth and when try to connect my Bluetooth phone, mouse and headphones things just don’t work. I’m not making any progress. I’m having trouble getting these set up and working properly. Can someone point me to some general Bluetooth troubleshooting information that might help?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-08-07T02:07:42+00:00

Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

·         Make sure that the devices are supported by your operating system and then

·         Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

·         Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

·         Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the topics listed below for other scenarios that you may run into.

You can also search the forums or even the manufacturer’s web sites for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices

http://windowshelp.microsoft.com/Windows/en-US/Hel p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

What is a Bluetooth personal area network (PAN)?

http://windowshelp.microsoft.com/Windows/en-US/Help/c4d99703-d2da-4132-acda-7d23815609531033.mspx

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

http://windowshelp.microsoft.com/Windows/en-US/Help/703a6d0e-62dc-4382-a6b8-fc247a7964831033.mspx

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  1. Anonymous
    2009-11-02T07:05:58+00:00

    I have thesame with an Asus M51Vr it was working with vista but does not work with 7. HT emouse is the same micosoft bluetooth 5000

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  2. Anonymous
    2009-10-31T16:59:39+00:00

    I am having the same problem with a Microsoft Bluetooth keyboard and mouse.

    I upgraded to windows 7 from Vista. I can discover the mouse and keyboard.

    If the computer goes to screen saver or when I turn off and turn back on none of my bluetooth devices work even though they still say they are in the devices.

    I have downloaded the latest Intellipoint and Intellitype software from Microsoft

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  3. Anonymous
    2009-10-30T03:34:55+00:00

    I have the same problem with an Acer 8730.  Acer is no help; their customer support is the worst.  Good luck to us.

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  4. Anonymous
    2009-10-27T14:50:21+00:00

    I'm having a similar problem with a Microsoft Bluetooth Notebook Mouse 5000.  I set the mouse to 'discoverable', Windows finds the mouse, lists it in the find new hardware screen, I click it, it installs, the icon appears in my hardware list for ~10 seconds and then disappears. The mouse never actually works. It never gives an error message, it just spontaneously forgets the mouse immediately after installation. I have installed the Bluetooth hardware drivers from the laptop manufacturer, and Microsoft does not have specialized drivers for this mouse (it just uses the standard Bluetooth HID mouse drivers) 

    I happen to know the mouse works and the Bluetooth hardware on this Laptop works mainly because this in a MacBook Pro and the mouse works fine in Mac OS X (of course). Lol, so my Microsoft mouse doesn't work with Microsoft Windows 7 but it does work with Mac OS X, ain't that a kick in the head.

    The reply by Bobby Mikkelson did not solve my problem. Windows 7 finds it OK but it wont keep it connected.

    Also, this problem is new (for me) for Windows 7, I used Windows XP previously on this machine and the mouse worked fine.

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