HP Installer Setup has stopped working

Anonymous
2010-03-24T21:00:22+00:00

I am trying to install HP printer software on a Windows 7 Professional 64 bit computer.  When I run the file it completes extraction and then I get ar error message "HP Installer Setup has stopped working".  I have two options - 1, Close the Program, or 2. Windows check for a solution to the proglem and close the program.  Both of these close the program. 

Does a solution exists for this problem?

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-27T12:20:00+00:00

It does show that  HP Photosmart C6180 is compatible with Windows 7 for both 64-bit and 32-bit computers.

The drivers come from HP to make their computer compatible with Windows 7. I would check the HP website to see if you have the latest driver set for your verison of the Photosmart printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us

If that doesn't help, you can post your question on the HP community website. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install

Thanks,

Marilyn

Was this answer helpful?

1 person found this answer helpful.
0 comments

49 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-04-21T15:56:31+00:00

    I am not using the beta version of Internet Explorer 8.  I have IE8 version 8.0.7600.16385, that was included in a production version of Windows 7 Professional 64 bit. 

    I do not have problems installing any other software, only HP software.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-04-23T01:41:27+00:00

    Hi,

    I would suggest you to download that software again and try installing it. May be the setup file which you have is corrupt.

    http://welcome.hp.com/country/us/en/support.html

    Regards,

    Umesh P - Microsoft Support

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-04-26T12:56:04+00:00

    Umish P, I have already tried a new download.  I also ordered the software from HP and received in on a CD which has the same problem.  I only have this problem with HP software, all other software has installed without any problems. 

    I also spent 8+ hours on the phone with HP and allowed them to have control of my PC for 8 hours - no progress on solving the problem.  I think this is a Windows 7 problem.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-05-18T23:30:28+00:00

    This problem is not resolved.  Why is it listed as resolved?

    Was this answer helpful?

    0 comments