HP Installer Setup has stopped working

Anonymous
2010-03-24T21:00:22+00:00

I am trying to install HP printer software on a Windows 7 Professional 64 bit computer.  When I run the file it completes extraction and then I get ar error message "HP Installer Setup has stopped working".  I have two options - 1, Close the Program, or 2. Windows check for a solution to the proglem and close the program.  Both of these close the program. 

Does a solution exists for this problem?

Windows for home | Previous Windows versions | Apps

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Anonymous
2011-03-27T12:20:00+00:00

It does show that  HP Photosmart C6180 is compatible with Windows 7 for both 64-bit and 32-bit computers.

The drivers come from HP to make their computer compatible with Windows 7. I would check the HP website to see if you have the latest driver set for your verison of the Photosmart printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us

If that doesn't help, you can post your question on the HP community website. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install

Thanks,

Marilyn

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  1. Anonymous
    2010-04-13T12:06:11+00:00

    Anyone else have this problem?

    Anyone find a solution?

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  2. Anonymous
    2010-04-19T11:54:48+00:00

    Hello b2martin_a,

    I would download the Windows Installer Cleanup Utility and see if it will help with your issue. Download from here.

    You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

    Click on the KB article number to review the article about Windows Installer errors:

    KB Article ID: 555175 - How to resolve Common "Windows Installer" Problems

    Please reply back and let us know if this helped to resolve your issue or if you still need help.

    Sincerely,

    Marilyn

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think

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  3. Anonymous
    2010-04-19T12:37:11+00:00

    Marilyn, when I look at the article (KB Article ID:555175) it says that it applies to a different version of Windows than the one I am using. 

    I tried the Windows Installer Cleanup Utility, but it only list programs that were installed with no problems.  The HP program that I can't install is not listed. 

    I have tried several different HP programs and they all have the same problem.  I think there must be some program conflict between the HP program and Windows.

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