HP Installer Setup has stopped working

Anonymous
2010-03-24T21:00:22+00:00

I am trying to install HP printer software on a Windows 7 Professional 64 bit computer.  When I run the file it completes extraction and then I get ar error message "HP Installer Setup has stopped working".  I have two options - 1, Close the Program, or 2. Windows check for a solution to the proglem and close the program.  Both of these close the program. 

Does a solution exists for this problem?

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-27T12:20:00+00:00

It does show that  HP Photosmart C6180 is compatible with Windows 7 for both 64-bit and 32-bit computers.

The drivers come from HP to make their computer compatible with Windows 7. I would check the HP website to see if you have the latest driver set for your verison of the Photosmart printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us

If that doesn't help, you can post your question on the HP community website. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install

Thanks,

Marilyn

Was this answer helpful?

1 person found this answer helpful.
0 comments

49 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-03-25T17:46:50+00:00

    Hi b2martin_a,     

    You may try installing the software in clean boot state and check if the issue persists.

    Starting your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "Clean boot."

    Steps to put the computer in clean boot state:

       1.    Click Start, type msconfig in the Start Search box, and then press ENTER.

        If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

       2.    On the General tab, click Selective Startup.

       3.    Under Selective Startup, click to clear the Load Startup Items check box.

       4.    Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

       5.    Click OK.

       6.    When you are prompted, click Restart.

       7.    After the computer starts, check whether the problem is resolved.

    Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

       If your issue is resolved, follow the How to Determine What is Causing the Problem section in the KB article to narrow down the exact source.

    For more information visit: http://support.microsoft.com/kb/929135

    After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

    a. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    b. On the General tab, click the Normal Startup option, and then click OK.

    c. When you are prompted to restart the computer, click Restart.

    Hope this information is helpful.

    Umesh P - Microsoft Support

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-03-25T20:14:24+00:00

    Umesh, thanks for the input, but it does not resolve the issue.  I get exactly the same results - extraction completes and then I get "HP Installer Setup has stopped working".  I guess this verifies that it's not a problem with other programs running.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-04-02T18:07:41+00:00

    Am I the only one having this type problem?  Is this an HP or Microsoft problem?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-04-05T04:11:38+00:00

    Here is more information on the Crash:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: Setup.exe_HP Installer

    Application Version: 14.0.301.0

    Application Timestamp: 4b614229

    Fault Module Name: Setup.exe

    Fault Module Version: 14.0.301.0

    Fault Module Timestamp: 4b614229

    Exception Code: c0000094

    Exception Offset: 00098e1b

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 1033

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:

    If the online privacy statement is not available, please read our privacy statement offline:

    C:\Windows\system32\en-US\erofflps.txtHope this helps.

    Was this answer helpful?

    0 comments