HP Installer Setup has stopped working

Anonymous
2010-03-24T21:00:22+00:00

I am trying to install HP printer software on a Windows 7 Professional 64 bit computer.  When I run the file it completes extraction and then I get ar error message "HP Installer Setup has stopped working".  I have two options - 1, Close the Program, or 2. Windows check for a solution to the proglem and close the program.  Both of these close the program. 

Does a solution exists for this problem?

Windows for home | Previous Windows versions | Apps

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Anonymous
2011-03-27T12:20:00+00:00

It does show that  HP Photosmart C6180 is compatible with Windows 7 for both 64-bit and 32-bit computers.

The drivers come from HP to make their computer compatible with Windows 7. I would check the HP website to see if you have the latest driver set for your verison of the Photosmart printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us

If that doesn't help, you can post your question on the HP community website. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install

Thanks,

Marilyn

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  1. Anonymous
    2010-03-25T17:46:50+00:00

    Hi b2martin_a,     

    You may try installing the software in clean boot state and check if the issue persists.

    Starting your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "Clean boot."

    Steps to put the computer in clean boot state:

       1.    Click Start, type msconfig in the Start Search box, and then press ENTER.

        If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

       2.    On the General tab, click Selective Startup.

       3.    Under Selective Startup, click to clear the Load Startup Items check box.

       4.    Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

       5.    Click OK.

       6.    When you are prompted, click Restart.

       7.    After the computer starts, check whether the problem is resolved.

    Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

       If your issue is resolved, follow the How to Determine What is Causing the Problem section in the KB article to narrow down the exact source.

    For more information visit: http://support.microsoft.com/kb/929135

    After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

    a. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    b. On the General tab, click the Normal Startup option, and then click OK.

    c. When you are prompted to restart the computer, click Restart.

    Hope this information is helpful.

    Umesh P - Microsoft Support

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