HP Installer Setup has stopped working

Anonymous
2010-03-24T21:00:22+00:00

I am trying to install HP printer software on a Windows 7 Professional 64 bit computer.  When I run the file it completes extraction and then I get ar error message "HP Installer Setup has stopped working".  I have two options - 1, Close the Program, or 2. Windows check for a solution to the proglem and close the program.  Both of these close the program. 

Does a solution exists for this problem?

Windows for home | Previous Windows versions | Apps

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Anonymous
2011-03-27T12:20:00+00:00

It does show that  HP Photosmart C6180 is compatible with Windows 7 for both 64-bit and 32-bit computers.

The drivers come from HP to make their computer compatible with Windows 7. I would check the HP website to see if you have the latest driver set for your verison of the Photosmart printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us

If that doesn't help, you can post your question on the HP community website. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install

Thanks,

Marilyn

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  1. Anonymous
    2016-06-03T12:36:05+00:00

    ERROR:

    HP Installer (Setup for Scanners, Printers of Hewlett Packard) fails in Windows 7, 8, 8.1 and 10. This happens regardless of your setup version or product/device. The following erros occure

    1. HP Installer has stopped working
    2. Please wait some more
    3. A fatal error has occured, which prevents usage of the device.

    SOLUTION:

    Go to Control Panel / Programs and Featuers / Windows-Components and select ".NET Framework 3.5.1" or ".NET Framework 3.5 (includes 2.0 and 3.0)" [exact wording depends on your OS]. Once this feature is installed simply run your setup flawlessly.

    BACKGROUND:

    HP Installer checks prerequisites (such as free space and ram). If it does not find .NET framework it attempts to install this one via a .NET Framework Redistributable. Unfortunately this procedure has been deprecated by Microsoft (from now on you need to select this feature manually [or install it via console with DISM / Powershell-Cmdlets]). The installer stupidly assumes that the framework got installed and continues which causes crashes and sideeffects... (for details see %temp%\hpbcsiInstallerBootstrap.log ).

    PS: Shame on you HP because this error exists since years (before 2010 until v15 in 2016!).

    @HP: refunds welcome

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  2. Anonymous
    2016-01-26T13:01:22+00:00

    Hello NeverTell,

    Thanks for your advice.

    Yes, I have tried it. But, it has not solved the problem. Moreover, just now, "Microsoft .NET Framework 4.5.2" is loaded on my PC.

    I try to find a solution together the Technical Services (HP) of my computer.

    Greetings,

    Serdar.

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  3. Anonymous
    2016-01-22T14:22:43+00:00

    Hi Serdar-MERT,

    Have you tried installing .NET Framework 3.5.1 as suggested above by Daniel Mourthé?

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  4. Anonymous
    2015-12-27T15:43:09+00:00

    Hello NeverTell,

    The topic was opened on 24 March 2010. You said "I cannot believe that in 2014 this same issue still occurs.".

    And the date is 12.2015, we are entering to 2016, I say that no change. The problem is still continuing for me :))

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