HP Installer Setup has stopped working

Anonymous
2010-03-24T21:00:22+00:00

I am trying to install HP printer software on a Windows 7 Professional 64 bit computer.  When I run the file it completes extraction and then I get ar error message "HP Installer Setup has stopped working".  I have two options - 1, Close the Program, or 2. Windows check for a solution to the proglem and close the program.  Both of these close the program. 

Does a solution exists for this problem?

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-27T12:20:00+00:00

It does show that  HP Photosmart C6180 is compatible with Windows 7 for both 64-bit and 32-bit computers.

The drivers come from HP to make their computer compatible with Windows 7. I would check the HP website to see if you have the latest driver set for your verison of the Photosmart printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us

If that doesn't help, you can post your question on the HP community website. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install

Thanks,

Marilyn

Was this answer helpful?

1 person found this answer helpful.
0 comments

49 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-06-03T12:36:05+00:00

    ERROR:

    HP Installer (Setup for Scanners, Printers of Hewlett Packard) fails in Windows 7, 8, 8.1 and 10. This happens regardless of your setup version or product/device. The following erros occure

    1. HP Installer has stopped working
    2. Please wait some more
    3. A fatal error has occured, which prevents usage of the device.

    SOLUTION:

    Go to Control Panel / Programs and Featuers / Windows-Components and select ".NET Framework 3.5.1" or ".NET Framework 3.5 (includes 2.0 and 3.0)" [exact wording depends on your OS]. Once this feature is installed simply run your setup flawlessly.

    BACKGROUND:

    HP Installer checks prerequisites (such as free space and ram). If it does not find .NET framework it attempts to install this one via a .NET Framework Redistributable. Unfortunately this procedure has been deprecated by Microsoft (from now on you need to select this feature manually [or install it via console with DISM / Powershell-Cmdlets]). The installer stupidly assumes that the framework got installed and continues which causes crashes and sideeffects... (for details see %temp%\hpbcsiInstallerBootstrap.log ).

    PS: Shame on you HP because this error exists since years (before 2010 until v15 in 2016!).

    @HP: refunds welcome

    Was this answer helpful?

    0 comments