Compatability problem with Accu-chek 360 diabetes software

Anonymous
2009-12-29T16:51:28+00:00

accu-chek 360 diabetes software will not install on windows 7. I contacted their technical support and they are working on windows 7 version but didn't know when it would be released. I'm currently using it on my wife's xp computer however it is with limited access. I really want to use it on my own computer.

First thought was to use virtual pc xp mode however my hardware doesn't support it. I'm looking for suggestions.

I'm thinking maybe I can get a third party virtual pc or virtual hard drive and install my oem copy of vista home basic on it.

 Don't know if this reinstall oem disc would work in this situation.

dell inspiron 1545 laptop

3g memory

160g hard drive (100g avail)

windows 7 enterprise(32b)

thanks,

george

Windows for home | Previous Windows versions | Apps

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Anonymous
2010-03-04T18:07:06+00:00

You must copy the the file folder from CD 2 to the External Software folder on your hard drive:

 Place cd 2 in cd drive and copy the content from the external software folder of CD 2 to the external software folder in you folder that you created

So in the External Software folder under your Accu-check folder on your hard drive you should have 2 folders

Adobe Flash Player and Adobe Reader

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Anonymous
2010-03-03T17:38:09+00:00

I have the answer,

  1. Copy all the files from cd 1 to a folder on your hard drive ( i created one on my desktop called Accu-check )
  2. Open the External Software folder in the folder location
  3. Place cd 2 in cd drive and copy the content from the external software folder of CD 2 to the external software folder in you folder that you created
  4. Get the orca msi edit program and install it.

 5. Use orca to edit the msi file in the file folder you copied all the files to from the CD's ( ACCU-CHEK 360.msi). look for launchcondition and make sure all of this is in there especially the last part or (versionNT=601) as thats what will allow you to install under Win 7 this is how it should look when you are done...  (VersionNT = 500 AND ServicePackLevel >= 4) OR (VersionNT = 501 AND ServicePackLevel >= 2) OR (VersionNT = 502 AND ServicePackLevel >= 1)OR (VersionNT = 600) OR (VersionNT = 601)DO NOT CHANGE ANYTHING ELSE!!!

Do a "save as" and over wright the ACCU-CHEK 360.msi file in the file folder on your PC

Run the setup.exe from the file folder you copied all the files to and follow the install instructions... i have successfully intalled on 3 different win 7 PC's you will need to put in your activation key witch is on the back of the book that the CDs are in lower right very small hard to read but it is there.

You can copy the contents of your file folder to a DVD or flash drive and use that to install on other PC's if you want.

you are all welcome....

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Anonymous
2009-12-30T16:07:22+00:00

Hi george1009,

Welcome to Microsoft Answers.

****As you have already contacted the manufacturer for details I would suggest you to stay in touch with them and then install the latest version on Windows 7.

The reinstall OEM disc would not help. The reinstall Vista OEM disc would set the computer back to factory shipped condition. The software is also not listed as compatible with Windows Vista at any stage. For more information about vista compatibility with the software it would be better to take assistance from the manufacturer.

Also, using Third Party Software, including hardware drivers and software can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

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  1. Anonymous
    2010-01-10T15:45:46+00:00

    Hi stefan,

              Glad to hear roche is working on the problem.

    I'm new to insulin so know little about pumps. (diabetic since 2000 and now pancreas  is working poorly. I went on insulin in november 2009). Insurance companies sometimes make it difficult to manage diseases. They seem reluctant to realease funding to keep these diseases under control. Maybe they prefer to pay for the serious complications instead.

    It seems that if one wants to use technology for diabetes, he has to use old computers and cables. Everything I've found has been that way. There are some online resources that are all manual data entry but at 4 or 5 times a day and I can't type I would spend all day with data entry.

    I've been looking for diabetes forums that relate to technology but have been unsuccessful. If you or anyone else know of any please let me know.

    I wish I knew of a solution for the insurance and pump problem.

    george

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  2. Anonymous
    2010-01-11T15:43:10+00:00

    Hi George,

    finally Accu-Chek 360° is running in a virtual machine on my Windows 7 64-Bit Pro host. Instead of Virtual PC I tried Sun VirtualBox 3.1.2 with VBoxGuestAdditions. Chances are, that this software will run on your laptop as well, as it has fewer hardware limitations compared with Virtual PC.

    I just don´t know what to say about the Vista Home Basic "OEM" product you mentioned. Here in Germany all Windows versions sold as "OEM" are complete OS installation media including the license sticker minus Microsofts telephone support (2 calls) in a less shiny box surrounding the DVD. Dealers do have the right to unbundle soft- from hardware and sell it seperately. Most of these so called OEM products are not even labeled by any OEM but come directly from MS Ireland. So, the problem of not being able to reinstall a legally owned Vista in a virtual environment, as Meghmala describes it above, would not arise. This only happens if the media was a "RECOVERY" DVD.

    Back to VirtualBox: the guest system I choose is Windows XP Pro SP3 (I hated Vista because of poor response times). The performance of the VM is more than satisfying, almost as good as if I was sitting in front of a real computer. The Accu-Check USB cable is recognized and everything works perfect now. Only thing to consider is that you have to bring the Accu-Chek USB cable and the virtual USB controller of VirtualBox together by setting up a so called filter.

    Another solution comes into my mind. You said in your initial post that your HDD is almost empty. You could reinstall Vista, even from a RECOVERY DVD, for the use of Accu-Check 360° only (a 30 GB partition should be enough). Than you install Windows 7 in dual-boot configuration.

    There are some good/free tools around for mirroring your existing Win 7 partition to avoid data loss and the need to reinstall it. After you have succesfully created the dual-boot config, just overwrite everything on the second partition with the safed image. There are some files in the main directory of the Win 7 partition that must not be copied to avoid the destruction of the boot config. Drive letter designation isn´t an use, as the active partition is always C: and the non active OS can be hidden from the file explorer.

    Even faster could be the use of a partition manager to resize and move the Win 7 partition to the end of the HDD an create the dual-boot config with EasyBCD after installation/recovery of Vista.

    Maybe this helps.

    Regards, Stefan

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