Compatability problem with Accu-chek 360 diabetes software

Anonymous
2009-12-29T16:51:28+00:00

accu-chek 360 diabetes software will not install on windows 7. I contacted their technical support and they are working on windows 7 version but didn't know when it would be released. I'm currently using it on my wife's xp computer however it is with limited access. I really want to use it on my own computer.

First thought was to use virtual pc xp mode however my hardware doesn't support it. I'm looking for suggestions.

I'm thinking maybe I can get a third party virtual pc or virtual hard drive and install my oem copy of vista home basic on it.

 Don't know if this reinstall oem disc would work in this situation.

dell inspiron 1545 laptop

3g memory

160g hard drive (100g avail)

windows 7 enterprise(32b)

thanks,

george

Windows for home | Previous Windows versions | Apps

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Anonymous
2010-03-04T18:07:06+00:00

You must copy the the file folder from CD 2 to the External Software folder on your hard drive:

 Place cd 2 in cd drive and copy the content from the external software folder of CD 2 to the external software folder in you folder that you created

So in the External Software folder under your Accu-check folder on your hard drive you should have 2 folders

Adobe Flash Player and Adobe Reader

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Anonymous
2010-03-03T17:38:09+00:00

I have the answer,

  1. Copy all the files from cd 1 to a folder on your hard drive ( i created one on my desktop called Accu-check )
  2. Open the External Software folder in the folder location
  3. Place cd 2 in cd drive and copy the content from the external software folder of CD 2 to the external software folder in you folder that you created
  4. Get the orca msi edit program and install it.

 5. Use orca to edit the msi file in the file folder you copied all the files to from the CD's ( ACCU-CHEK 360.msi). look for launchcondition and make sure all of this is in there especially the last part or (versionNT=601) as thats what will allow you to install under Win 7 this is how it should look when you are done...  (VersionNT = 500 AND ServicePackLevel >= 4) OR (VersionNT = 501 AND ServicePackLevel >= 2) OR (VersionNT = 502 AND ServicePackLevel >= 1)OR (VersionNT = 600) OR (VersionNT = 601)DO NOT CHANGE ANYTHING ELSE!!!

Do a "save as" and over wright the ACCU-CHEK 360.msi file in the file folder on your PC

Run the setup.exe from the file folder you copied all the files to and follow the install instructions... i have successfully intalled on 3 different win 7 PC's you will need to put in your activation key witch is on the back of the book that the CDs are in lower right very small hard to read but it is there.

You can copy the contents of your file folder to a DVD or flash drive and use that to install on other PC's if you want.

you are all welcome....

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Anonymous
2009-12-30T16:07:22+00:00

Hi george1009,

Welcome to Microsoft Answers.

****As you have already contacted the manufacturer for details I would suggest you to stay in touch with them and then install the latest version on Windows 7.

The reinstall OEM disc would not help. The reinstall Vista OEM disc would set the computer back to factory shipped condition. The software is also not listed as compatible with Windows Vista at any stage. For more information about vista compatibility with the software it would be better to take assistance from the manufacturer.

Also, using Third Party Software, including hardware drivers and software can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

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  1. Anonymous
    2011-01-18T19:56:32+00:00

    Has anyone installed/run this on 64bit Win7 without using a 32bit VM? I believe that some of the programs on m 64bit machine actually are 32bit and run just fine without explicit use of a VM.

    Also (cross posting this question b/c I don't see my original post about this) has anyone used VM Ware's product? I am running a Mac with OSX 10. VM Ware runs MS Office just fine, but I didn't know if the compatibility issues mentioned below re the USB cable would be a problem.

    Tx,

    Robert

    Robert S

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  2. Anonymous
    2011-02-08T05:35:21+00:00

    As of 2/8/2011 theres an updated version avalible from Accu Chek for Accu Chek 360  (US) which is version 1.1.2... It will install under Windows 7 64bit and 32bit... WITH the required USB driver to allow the 360o USB Cable (blinky blue triangle) IR adaptor to work under these as well at least in the US

    Call Accu-Chek support... (supposedly this supports using a Smartpix as a input device but havent tried it yet as well)

    Also there is an update for the Smartpix (US) for full Windows 7 support (3.01)...

    For 360:

    https://www.accu-chek.com/us/data-management/360-software.html

    For Smartpix:

    https://www.accu-chek.com/us/customer-care/smart-pix-download.html

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