Compatability problem with Accu-chek 360 diabetes software

Anonymous

accu-chek 360 diabetes software will not install on windows 7. I contacted their technical support and they are working on windows 7 version but didn't know when it would be released. I'm currently using it on my wife's xp computer however it is with limited access. I really want to use it on my own computer.

First thought was to use virtual pc xp mode however my hardware doesn't support it. I'm looking for suggestions.

I'm thinking maybe I can get a third party virtual pc or virtual hard drive and install my oem copy of vista home basic on it.

Don't know if this reinstall oem disc would work in this situation.

dell inspiron 1545 laptop

3g memory

160g hard drive (100g avail)

windows 7 enterprise(32b)

thanks,

george

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Anonymous

You must copy the the file folder from CD 2 to the External Software folder on your hard drive:

Place cd 2 in cd drive and copy the content from the external software folder of CD 2 to the external software folder in you folder that you created

So in the External Software folder under your Accu-check folder on your hard drive you should have 2 folders

Adobe Flash Player and Adobe Reader

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Anonymous

I have the answer,

Copy all the files from cd 1 to a folder on your hard drive ( i created one on my desktop called Accu-check )
Open the External Software folder in the folder location
Place cd 2 in cd drive and copy the content from the external software folder of CD 2 to the external software folder in you folder that you created
Get the orca msi edit program and install it.

5. Use orca to edit the msi file in the file folder you copied all the files to from the CD's ( ACCU-CHEK 360.msi). look for launchcondition and make sure all of this is in there especially the last part or (versionNT=601) as thats what will allow you to install under Win 7 this is how it should look when you are done... (VersionNT = 500 AND ServicePackLevel >= 4) OR (VersionNT = 501 AND ServicePackLevel >= 2) OR (VersionNT = 502 AND ServicePackLevel >= 1)OR (VersionNT = 600) OR (VersionNT = 601)DO NOT CHANGE ANYTHING ELSE!!!

Do a "save as" and over wright the ACCU-CHEK 360.msi file in the file folder on your PC

Run the setup.exe from the file folder you copied all the files to and follow the install instructions... i have successfully intalled on 3 different win 7 PC's you will need to put in your activation key witch is on the back of the book that the CDs are in lower right very small hard to read but it is there.

You can copy the contents of your file folder to a DVD or flash drive and use that to install on other PC's if you want.

you are all welcome....

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Anonymous

Hi george1009,

Welcome to Microsoft Answers.

****As you have already contacted the manufacturer for details I would suggest you to stay in touch with them and then install the latest version on Windows 7.

The reinstall OEM disc would not help. The reinstall Vista OEM disc would set the computer back to factory shipped condition. The software is also not listed as compatible with Windows Vista at any stage. For more information about vista compatibility with the software it would be better to take assistance from the manufacturer.

Also, using Third Party Software, including hardware drivers and software can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

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69 additional answers

Anonymous

2014-10-12T14:58:28+00:00

Well 2014 using this program with the smart pix device. All works fine except backup files, i lost data from a big file cause the program never recognizes the backup files you generate. Big issue if you have to install windows again or migrate to a new computer.
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Anonymous

2014-08-23T19:31:40+00:00

I received from Roche and tried to load Accu-Chek 360 Ver. 2.1.0.3129 onto a Win 7 Home Premium SP1 64-bit HP laptop. After setup, and over the initial screen after reaching the step of "Checking System Settings", I get a pop-up: "Video Resolution Error - ACCU-CHEK 360 requires a minimum screen resolution of 1024 x 768 and 16-bit color. Please ensure that your computer meets these requirements and try again". When I click on "OK", the popup and initial screen both close.

The laptop is running a screen resolution of 1600 x 900 and 32-bit color! I even brought resolution DOWN to 1024x768 and still got the same pop-up. I tried running it in compatibility mode with Vista SP2 - same pop-up. I finally uninstalled the program from the Win 7 laptop.

I then installed the software from the same DVD onto an adjacent Windows Vista Home Premium SP2 32-bit Dell desktop and it's working perfectly. I would prefer loading it onto the Win 7 laptop. Any suggestions? Thanks!
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