Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

Anonymous
2009-06-20T14:51:43+00:00

I am having difficulty watching DVD on Windows Media Player Inspiron Dell Laptop.  I get so far into the dvd and then the playback stops and the CD/DVD drive starts making a noise that sounds like the DVD is either stuck or catching, this has happened a couple of times burning CD's to itunes.  I can eject the DVD and when I do I get the following error message

Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

I.ve used the windows web help, I've downloaded the latest driver from Dell (nVidia) which is also the advice given on one the forum pages but still getting the same problem. I've also downloaded the Windows Automatic Fix application but this has not resolved it either.  I am using Windows Vista.

Can you help!!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-06-21T02:01:15+00:00

Hi Dansue,

Thank you for posting on the forum.

Sounds like you’re CD\DVD drive is starting to fail. Check with Dell to see if they have an updated firmware and Driver for your CD\DVD drive.  Uninstall the current driver that windows is using and install the updated one.  If you’re still hearing that catching sound, then it’s more likely that you’re CD\DVD drive needs to be changed.

Hope that helps, please post back and let us know.

JohnD

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2011-03-14T15:21:04+00:00

    I installed VLC player and it ran great.

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  2. Anonymous
    2011-03-22T04:48:26+00:00

    thats a bunch of bull, I have been having the same trouble trying to play dvds that used to play but now dont so therefor i'm not buying into any of that piracy or copy ****.just looking for a sensible solution.

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  3. Anonymous
    2011-03-22T14:42:50+00:00

    have you tried my suggestions and/or VLC?

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  4. Anonymous
    2011-04-02T22:37:30+00:00

    I now never bother with anything other thanVLC as it does everything I requireand better than WMP.

     My main gripe was that it gave the same message for my own DVDs so DRM shouldn't come into it! Burned on PC or DVD recorder, same thing. As everything plays on the old Microsoft player I could use that but why bother. If Microsoft are so paranoid that WMP refuses to work if you have other (legal and legitimate) programs you have used with previous versions of WMP (as I said, my DVDs were playing fine until the suto update came along, installed itself and when I tried the watch the DVD I was half way through this happened - only stopped watching because I had to reboot the system for the updates to work) there's something very wrong. May well be something in the background that upsets it but it shouldn't, that's the point. Microsoft should have at least given a warning as, presumably, someone had thought about possible problems with other software, before they just went ahead and installed the thing. Not a word. That's bad testing but, again, that's \microsoft - we are all beta testers for them.

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