Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

Anonymous
2009-06-20T14:51:43+00:00

I am having difficulty watching DVD on Windows Media Player Inspiron Dell Laptop.  I get so far into the dvd and then the playback stops and the CD/DVD drive starts making a noise that sounds like the DVD is either stuck or catching, this has happened a couple of times burning CD's to itunes.  I can eject the DVD and when I do I get the following error message

Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

I.ve used the windows web help, I've downloaded the latest driver from Dell (nVidia) which is also the advice given on one the forum pages but still getting the same problem. I've also downloaded the Windows Automatic Fix application but this has not resolved it either.  I am using Windows Vista.

Can you help!!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-06-21T02:01:15+00:00

Hi Dansue,

Thank you for posting on the forum.

Sounds like you’re CD\DVD drive is starting to fail. Check with Dell to see if they have an updated firmware and Driver for your CD\DVD drive.  Uninstall the current driver that windows is using and install the updated one.  If you’re still hearing that catching sound, then it’s more likely that you’re CD\DVD drive needs to be changed.

Hope that helps, please post back and let us know.

JohnD

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2009-06-21T02:33:53+00:00

    hey sumbody answer my question please...

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  2. Anonymous
    2009-08-02T20:02:59+00:00

    Your error message gets a goodly number of hits on Google, have you checked any of them out?

    http://www.google.com/search?q=%22Windows+Media+Player+cannot+play+this+DVD+because+there+is+a+problem+with+digital+copy+protection+between+your+DVD+drive%2C+decoder%2C+and+video+card%22&rls=com.microsoft:en-au&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1

    Video pixilation playing DVD’s with Windows Media Player 11

    http://www.tek-tips.com/viewthread.cfm?qid=1561037&page=1

    One common thing I seem to see in these type of posts I read is the proliferation of other DVD software running on the same machine.  Perhaps there is a conflict between them and Windows Media Player?

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  3. Anonymous
    2009-12-14T15:24:46+00:00

    Let me get this right, MicroSoft Media Player failed to playback DVD's (which I have exactly the same issue). While you feeling let down by such piece of junk, MicroSoft is paying its staff to tell you that this is someone else's fault! What classic illustration of wonderful marketing skill of MicroSoft. No wonder its engineers is more sounds like a marketing guy than anything else.

    Well done MicroSoft for push around responsibility after custom purchased your product. No wonder you got such reputation in the market place. Let's see how long this will last!!

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    6 people found this answer helpful.
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  4. Anonymous
    2009-12-14T19:53:25+00:00

    What edition of Vista are you using, not all editions of Vista play DVD's in Windows Media Player?

    Have you looked at the Codec side of things?

    Vista Codec Package v5.4.3 Final  

    http://www.majorgeeks.com/Vista_Codec_Package_d5326.html

    Basically, the K-Lite Mega Codec Pack will play every video file on this planet.

    K-Lite Mega Codec Pack

    K-Lite Codec Pack Full (Less features)"

    K-Lite Mega Codec Pack

    http://www.google.com/search?q=K-Lite+Mega+Codec+Pack&rls=com.microsoft:

    http://www.google.com/search?q=wmp+cannot+play+dvd+vista&rls=com.microsoft:en-au&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1

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