Unable to connect to company wireless network after Win7 upgrade

Hi jestevenson,

Thank you for posting in Microsoft Answers Community Forums.

Step 1:

I would suggest you to please reconfigure your Router by running the setup wizard from CD/DVD which came along with it to eliminate any mismatch between your Network Connection and the Router.

If you can access the router setup pages I suggest you to get the network settings from you Company Network Administrator.

Next, delete the present network settings and set up again with new settings you recently obtained.

Step 2:

To work around this problem, reregister the Netshell.dll file. To do so, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 %systemroot%\system32\netshell.dll, and then click OK.
3. In the RegSvr32 dialog box, click OK.

Test to see if you can open the properties of the network connection in the Network Connections folder.

If the issue is resolved, you do not have to follow the remaining steps in this article. If the issue persists, and you receive the error message that is mentioned in the “Symptoms” section of this article, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 %systemroot%\system32\ole32.dll, and then click OK.
3. In the RegSvr32 dialog box, click OK.
4. Restart the computer.

Hope this information helped you. 

Regards,

Yaaser - Microsoft Support Engineer

Yasser,

Thank you for the response.  Unfortunately this is a corporate network so I am not able to access the router setup pages.  The official OS that we are supposed to be running is XP so I don't get much IT support.  I had been running Vista previously and was able to connect no problem after updating to SP2.  However once I moved to Win7 I have not been able to connect via wireless.

I followed the procedure that you outlined in step 2.  I still get the same error.

When trying to connect I do the following

• go to "Network and Sharing Center"
• Click setup a new connection or network
• select Manually connect to a wireless network
• enter in the SSID, security type and encryption time, check the boxes to connect automatically and connect even if not broadcasting
• click next
• Right away I get "An unexpected error occurred".  i.e. it is not even trying anything.

However after doing what you described I do see the SSID of my company's network in the available networks list.  The first time I try to connect it states that it is taking a unexpected amount of time to connect and then eventually gives up, on subsequent attempts it just says "Windows was unable to connect to <name>" where <name> is the SSID of the network.

Another thing I tried was to go into the "Manage wireless networks" window.

In here if I try the same steps as above I get the same error.  However if I set it up as a WEP network just to get it added and then go back in and try to adjust the properties I can see another problem.  Basically I go into the properties, select the security tab, then change the security type to WPA2-Enterprise, encryption type to AES, however the "Choose a network authentication method:" dropdown is blank and when I click OK I get an error that states "Error Saving Wireless Profile.  Windows has encountered an error saving the wireless profile.  Specific error.  The profile has an invalid length field."

Something seems to be messed up with setting up WPA networks.

Regards,

John

Jestevenson,

The majority of connection problems within Windows 7 have been solved by installing the latest driver for the network adapter obtained from the manufacturer.  Try to download Windows 7 compatible drivers if the manufacturer provides them. If not, try Windows Vista drivers and contact your OEM for any update on the driver.  

Make use of the Compatibility Center and Upgrade Advisor to see if your hardware is compatible or requires a download:

Check compatibility for thousands of devices and software, get downloads and leave feedback

• U.S., Canada, U.K., Australia, India: http://www.microsoft.com/windows/compatibility/windows-7

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o     Read the FAQ’sfor more details

Cody C

Microsoft Answers Support Engineer

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Cody,

My wireless card is an Intel 4965AGN.  I installed what I believe the latest drivers are from Intel.  V13.0.0.107 (9/15/2009).  Windows updates does not find a newer driver (nor does checking directly from the driver properties.  I have also run the automatic driver update utility from intel: http://www.intel.com/support/detect.htm  It tells me that my driver is current.

I am able to connect to non-WPA networks fine.  Just my corporate WPA2 network is a problem.

When I run the Upgrade Advisor it gives me the following information (green checkmark)

Intel(R) Wireless WiFi Link 4965AGN

Intel Corporation

Regards,

John

Compatible

This device is compatible with Windows 7.