Unable to connect to company wireless network after Win7 upgrade

Anonymous
2009-11-06T21:58:16+00:00

My company network does not broadcast the SSID, so on Vista I used to manually setup the connection.  However with Win7 64 I keep getting an error that "An unexpected error has occurred"

Dell xpsM1330

Intel WiFi Link 4965AGN

Any help would be appreciated.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-10-20T22:17:06+00:00

Ok, let's see if we can keep this active and get to a fix...

Got an MS POC to give me some info that may help....

I've experienced what many above have, that while I can connect to most wireless networks, including my home wpa2, any time I tried to make a connection my corporate wpa2-enterprise network, no go, and had the errors in the event log. also similar failures whenever I'd try to create any wireless profile manually using wpa-enterprise or wpa2-enterprise.

Note mine was also a machine that got USMT data migrated, and I have a feeling it was responsible for migrating the keys below...

So here was the final fix, and maybe you guys can verify if it's the only thing needed as I'd tried various other things to no avail, but this was the "last" change I made that got things working...

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RasMan\PPP\EAP

under here are a number of subkeys with different numeric values....

while I can't tell you specifically what to look for, in my case I noted there was one key pointing at what I'd expect, a ras related key in the windows\system32 dir. however, I also had three other keys pointing to files related to Symantec, which I did not have on my newly built machine.

So I exported keys from a newly built machine, that actually had symantec. it had four keys under EAP, but only one, the last one, was related to Symantec, all others pointed to files in system32.

I imported those keys into my broken machine, deleted the one key that was related to symantec, and without even having to reboot...all was fixed...

so....here's my suggestion, and I hope if this works everyone can feedback so we have more info on if it's the order of the keys or just the presence of bad entries...but I would suggest, starting off by looking at your keys under EAP, and seeing if there's anything referencing dll files that may not exist on your machine.

if you do have these keys, either delete the key, or try to put the file back in place thats being referenced, assuming it's missing.

we'll be doing some more testing internally, so I'll feed back if we have any additional findings.

good luck.

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  1. Anonymous
    2009-11-07T21:19:22+00:00

    Hi jestevenson,

    Thank you for posting in Microsoft Answers Community Forums.

    Step 1:

    I would suggest you to please reconfigure your Router by running the setup wizard from CD/DVD which came along with it to eliminate any mismatch between your Network Connection and the Router.

    If you can access the router setup pages I suggest you to get the network settings from you Company Network Administrator.

    Next, delete the present network settings and set up again with new settings you recently obtained.

    Step 2:

    To work around this problem, reregister the Netshell.dll file. To do so, follow these steps:

    1. Click Start, and then click Run.
    2. In the Open box, type regsvr32 %systemroot%\system32\netshell.dll, and then click OK.
    3. In the RegSvr32 dialog box, click OK.

    Test to see if you can open the properties of the network connection in the Network Connections folder.

    If the issue is resolved, you do not have to follow the remaining steps in this article. If the issue persists, and you receive the error message that is mentioned in the “Symptoms” section of this article, follow these steps:

    1. Click Start, and then click Run.
    2. In the Open box, type regsvr32 %systemroot%\system32\ole32.dll, and then click OK.
    3. In the RegSvr32 dialog box, click OK.
    4. Restart the computer.

    Hope this information helped you. 

    Regards,

    Yaaser - Microsoft Support Engineer

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