Adobe states not to install windows 7 because, their products will not run and are not supported.

Hi SysAdmin2,

It's probably because Adobe didn't write the app UAC aware.  Any setup file you want to *ensure* (I say that word lightly) installs correctly, you should right click on and choose "Run As Administrator", else you're relying on the installer to have the proper logic.  This would be the reason you didnt' see the problem when you turned off UAC.  I'd be willling to bet if you had UAC on but ran it as admin (as you need to do with other commands, etc) it would install fine on an x64 platform.

Cheers,

Justin

Justin Rodino

MVP: Windows Desktop Experience

http://www.227volts.com/

I was running CS4 Master Suite on my Windows 7 32-Bit installation and decided to start over with a 64-Bit install.  I wiped my machine and loaded Windows 7 64-Bit Enterprise.  When I tried to install CS4, I kept receiving the same message "setup has encountered an error and cannot continue. contact adobe customer support for assistance".  I could not find any help on the web but I did find a lot of other people experiencing the same issue.  Finally, I turned off the "User Account Control Settings", rebooted the PC and CS4 installed without issue.  I would suggest turning this back on to at least the lowest setting after installation.

Hope this helps,

SysAdmin2

I installed Adobe creative suite using two methods. The first was a upgrade path without doing a clean install. The second was a clean install. In both cases, I deactivated the Adobe software first, before running the install of windows 7. Failing to take this step, Adobe would see the new windows 7 as a new computer and based on the number of current computers running the Adobe software, would lock you out of reactivating the software at the launch of the Adobe Products in the new system.  Which could be what you are experiencing now.

I had this happen, with my CS3 photoshop and it took me  9 months to get just one computer to be unlocked by Adobe. Not wanting to experience the same lock out, is what caused me to post the message. After speaking, with Adobe Support on the matter and the lack of a solution given by Adobe for CS4 products in Windows 7. I thought to post what reported to me by Adobe Support. 

I did the windows 7 download and decided  to first try the simple upgrade on a laptop. If that worked then do a full clean install on the new system. I found that Adobe Creative Suite did in fact run on the latop after installing windows 7. I did not have to reactivate the Adobe Software after booting into windows 7 on this upgrade of a laptop. Everything ran fine and windows 7 corrected several problems with hardware that the laptop was experiencing. Much to my joy and pleasure! 

On the new quad-core Intel system it was a clean install that was required. Again deactivating the Adobe Software FIRST. I then ran the clean install and set up for 64-bit system. After windows 7 booted up I ran the install disks for my Adobe Creative Suite. Once installed I reactivated the adobe Software and was back in business. The only trouble I have seen is a few issues around menu items and filter not showing up. A shutdown and relaunch of the Adobe software always cleared those issues up. I think it is related to how memory is used in Windows 7 that might be at the root of the issue and would expect a patch from Adobe to clear up any problems in the coming months. Otherwise there are no problems that prevent Adobe Software from running in Windows 7.  There is backward compatibility build into windows 7 and it will trouble shoot any software you might have problems with. I did not have to run this to get my Adobe software to run. You might call Adobe Support on your problem. I think it might be linked to activating and Adobe just thinks that you are trying to run more versions than what they allow. You only get to install Adobe Software on two computers and cannot use them at the same time. I would hope they donot lock you out for 9 months like they did for me with Cs3 Photoshop. My problem then was a harddrive failure that required me to install a new harddrive and reinstall all my software. Which Adobe decided they would not allow. There was no way to prove the fact of the hardrive failure to them. So I was forced to use Photoshop 7. Until repeated calls got one to unlock a single computer useage for me. I do hope Adobe is a little more understanding now, given the numbers of people who might be have the same issue. With no way to go back and turn off Activation of your Adobe Software. They will not unlock it for you. Only after a period of lack of use will they allow a single computer to be unlocked. The software reports to Adobe when it is launched and for how long you use it. Without those reports coming in They might unlock it. As it was it took me 9 months before they would. All you can do is ask Adobe Support and keep trying to move up the chain. Until you get to speak to a boss, that can unlock the software for you. So if you know you did not deactivate the Adobe software you probably will fall into this boat. 

One way you might be able to solve this problem is to restore the old system with all the old software by way of the back-up you were to do. Then deactivate the Adobe software, under the windows 7 install and then the Adobe install. Load your codes and reactivate the adobe software. Otherwise it's going to prove hard to Adobe that you not trying to cheat the system by trying to install the Adobe Software on to many systems. The process took me 9 months to clear up on a simple harddrive failure. 

I hope that helps. Will the Adobe product line run in Windows & the answer is YES! With a few improvements in speed too.