Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous
2010-09-20T19:37:48+00:00

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

  • Updated all drivers to the latest.
  • Tried different version of the mouse drivers (running latest now).
  • Tried different versions of the network driver (running latest now).
  • Changed keyboard/mouse to the PS2 that came with the computer.
  • Set the system to "high performance"
  • Changed to USB mouse
  • Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

  • Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

  • There has never been an "error box" popping up in Windows when this happens.
  • In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system:        Microsoft Windows 7 Home Premium

Versions:                     6.1.7600 build 7600

Manufacturer:              Packard Bell

Computer model:         ipower G3720

Computer type:            x64-based PC

Processor:                   Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here:  http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-11-24T19:20:24+00:00

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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  1. Anonymous
    2010-10-02T11:24:12+00:00

    Hi Rasgra,

    I have an article that explains how to trace a high CPU resource consuming program using the Monitor, which I think may help.

    The article is lengthy, but the tool should provide a more focused view of what's happening:

    http://technet.microsoft.com/en-us/library/dd883276(WS.10).aspx

     

    Removing the network card did not resolve the glitches. We know what it is not.

    I'd like to suggest reinstalling the Adobe Flash software.

    This program is present in most games and is also in use on YouTube, etc., and could cause the issue without network access.

    Here's a link to the Adobe page that has an uninstaller that will remove the Flash software:

    http://kb2.adobe.com/cps/141/tn_14157.html

    After that, you can reinstall (after a restart) to see if that might have an effect on the issue:

    http://get.adobe.com/flashplayer/

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    Apologies for using this thread; I was following the initial one for months hoping for some sensible resolution. I tried the above and was enjoying stutter-free Win7 for several hours when stuttering re-appeared. It's an annoying glitch that throws a long shadow on Win7 (which is otherwise finally a good OS).

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  2. Anonymous
    2010-10-02T13:51:12+00:00

    Hi Chris,

    I have run the resource monitor now, I do not see any alarming numbers.

    When encountering the stuttering, my application (SC2) never exceeds 12 % CPU load, uses about 1,3GB of RAM (I have 6GB)

    I have read the article, ran the program, identified the connect modules, investigated network and cpu usage, but given the large number of windows/system and /syswow64 dlls I do not know what to search for.

    Please help me, what should I look for?

    I have not yet tried updating flash, but given PapakSI's comment I am not too hopeful :/

    Regards

    /Rasmuss

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  3. Anonymous
    2010-10-07T13:03:11+00:00

    Hi rasgra,

    Thank you for your patience.

    You would be looking for large spikes of usage in any of the available resources, such as CPU or RAM.

    The idea there is that a piece of software is using all the available resources and bringing the other processes to a halt.

    I see that PapakSI has reinstalled Flash and had a moment of resolution in his issue.

    That tells me that this is likely the issue and that there may be another element to the problem.

    For instance, another program or process may be corrupting the Flash player. Perhaps an anti-virus.

    In that case, the Flash player is a symptom of another problem.

    The fact that the issue stopped after the Flash reinstall, unless a unique coincidence,  seems to mean that Flash is related.

    The entire process of un-installing and reinstalling Flash shouldn't take too long, and the possibility of this being related is high.

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  4. Anonymous
    2010-10-07T13:23:12+00:00

    Hi Rbird,

    Let's see if we can figure this out.

    As the original poster has stated, his issue was not related to network activity, which requires a different approach to troubleshooting.

    Unfortunately this is often the case when using one forum thread to find a solution for multiple users.

    However, I suggest removing all peripherals (such as any eternal hard drives, other USB devices, etc.) from the computer besides the mouse, keyboard and monitor.

    When you restart the computer is the issue still present?

    Do you experience this issue when using a wired mouse?

    Is your computer connected to your network via wireless adapter?

    Have you booted into Safe Mode with networking to see if the issue persist in that state?

    Have you checked the Resource Monitor to see if there is a resource usage spike during the event?

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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