Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous
2010-09-20T19:37:48+00:00

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

  • Updated all drivers to the latest.
  • Tried different version of the mouse drivers (running latest now).
  • Tried different versions of the network driver (running latest now).
  • Changed keyboard/mouse to the PS2 that came with the computer.
  • Set the system to "high performance"
  • Changed to USB mouse
  • Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

  • Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

  • There has never been an "error box" popping up in Windows when this happens.
  • In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system:        Microsoft Windows 7 Home Premium

Versions:                     6.1.7600 build 7600

Manufacturer:              Packard Bell

Computer model:         ipower G3720

Computer type:            x64-based PC

Processor:                   Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here:  http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-11-24T19:20:24+00:00

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

Was this answer helpful?

2 people found this answer helpful.
0 comments

68 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-09-24T20:51:06+00:00

    Hi Rbirb,

    The BIOS is firmware that helps the computer initiate hardware and do a basic check to make sure everything is present for proper operation.

    The chipset driver is a similar but more sophisticated, as it interfaces with the operating system to give it access to things like the PCI slots, USB ports, etc.

    If an update is available, it's likely it could resolve an issue like this.

    You would obtain the chipset driver from you PC manufacturer.

    I've just spent some time on the Medion website attempting to locate a chipset driver, and was unable to locate one.

    Can you contact them directly to see if one is available?

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-09-26T13:55:32+00:00

    Hi Chris,

    On the Via website no Windows 7 driver is available. I did find a newer Via Hyperion Pro driver, but I am not sure it is the same thing and anyway it is not Windows 7 compliant (closest is Vista x64) . Did not dare to try it.

    So I submitted a request at Medion for a new chipset driver. Haven't got a respons yet. Due to a business trip I will not be able to update you on progress next week. When I return I'll let you and Rasgra know.

    Greetz,

    RBird

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-09-28T00:12:57+00:00

    Hi Chris,

    I've tried a few things today and found out that the problem is still present without the network card installed.

    I.e. It seems that the problem is not dependent on the network, though it is triggered more often when there is network traffic.

    One thing I have noticed is that if "windows program security" is awaiting acknowledgement that a program is allowed internet connection, the glitches came more often (ran Star Craft 2 and noticed that this was in the background, after giving an ack, the glitches were less frequent)

    I have made the following tests:

    • Disabled the network card in the control panel (still had glitches but not so often)
    • Enabled the network card in the control panel (glitches came more often)
    • Dismounted the network card from the motherboard (still had glitches, though seldom and only noticeable when playing Start Craft 2 after ~8 minutes)
    • Installed the network card again, glitches were more frequent but not as often as before and not as lasting (plug-out/plug-in magic?) 

    I will try to stress my system this week and see if it gets back into the previous state with more frequent glitches and occasional keyboard/mouse hang.

    My chipset driver version was 9.1.1.1027, had tried 9.1.1.1015 but moved to an even later version to see if it made any difference.

    I have now downgraded it to 9.1.1.1015 (latest officially supported)

    Any tip on how I should pursue the problem with this latest input?

    • Is the Resource monitor still interesting, if so what should I look for?
    • I have not had time to test safe mode, if you have tips on what to test and look for, please give me those.

    Regards

    /Rasgra

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-09-28T18:56:50+00:00

    Tried the system some more, the glitches are as before :/

    /Rasgra

    Was this answer helpful?

    0 comments