Hi All, I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem. I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior. Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag. To try to solve this I have done the following (with no affect on the problem): Updated all drivers to the latest. Tried different version of the mouse drivers (running latest now). Tried different versions of the network driver (running latest now). Changed keyboard/mouse to the PS2 that came with the computer. Set the system to "high performance" Changed to USB mouse Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread) One thing that did have a strange affect on the problem was: Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter. What I have investigated/noted: There has never been an "error box" popping up in Windows when this happens. In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where) My system has the following specs: Operating system: Microsoft Windows 7 Home Premium Versions: 6.1.7600 build 7600 Manufacturer: Packard Bell Computer model: ipower G3720 Computer type: x64-based PC Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23 SMBIOS-version 2.6 HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385" Installed physical memory (RAM) 6,00 GB In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link) FYI: this is an offspring per request from MS support, trouble report first posted here: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required Thanks for any help in this matter /Rasgra

I found this thread while searching for solutions to mouse movement slowdown. I am also running Win7x64 with wireless mouse and wireless network connection, and whenever network activity is high the mouse is much less responsive - pointer doesn't move as far for same mouse movement, and stutters. I eventually determined the issue is that the mouse is getting intereference from the 802.11n access point I was connected to. If I disabled 11n and used 11g the mouse responded normally during (slower) network activity. The access point was using automatic channel selection for 11n mode, and had chosen channel 6. I manually set it to channel 13 and now I can use 11n and the mouse is no longer affected by heavy network activity. I have not tested using channel 1 to see if the mouse frequency is overlaying the 11n frequency, or whether it is below but still interfering. The automatic channel selection may be part of the reason this issue is intermittent, present some times (when access point has selected middle channel eg 6) and not present when it selects other channels eg 13. The wireless mouse frequency is probably manufacturer dependant, and may be why other mice don't have the issue for some, but do for others. So if you still have this issue try setting your wireless connection to either channel 13 or 1. Hope this helps someone.

Upon further investigation, I now see that updates viewed under add/remove programs are not searchable / linkable, but when looking under windows updates, they are. So I'll begin investigating the purpose of each. I've already found there are some USB related updates, so we'll try those. This doesn't change the fact that this is a well known, common, long standing issue, that renders a pc unusable, and has for who knows how many users. If it were any other company, this type of issue, especially being ignored for so long, would be universally considered an outrage. I've been using my old pc, and the new one has sat collecting dust for months. The ps2 mouse works - but it's an old ball mouse, and Win7 doesn't have support for ps2 keyboards, so my MS natural mutimedia works, using the main keys only, and isn't even detected by any MS keyboard drivers or software. >:(

I have this same issue on a Windows 7 x64 SP1 installation. I might have a lead on the problem... The stuttering occurs with a wireless MS Explorer Mouse (blue laser). I have an old ps/2 wired MS ball mouse that works fine, even when plugged in simultaneously. I reinstalled the OS on a second SSD, and used the motherboard manufacturer's posted drivers. The problem resolved. beautifully, and I worked with the pc a couple days, without issue. The problem re-presented itself. When? I connected to the internet, and Win7 downloaded 80 microsoft updates in the background. Upon reboot, the stuttering was back. I thought, I'll go through all EIGHTY updates, and see if any relate to USB, or anything else that sticks out. OF COURSE, Microsoft, in their infinite, and true to form wisdom, has changed how something that used to work just fine, so it no longer works at all... So, I pulled up the history of updates. It lists the KB # for each update. Click it to see the specifics? Nope. Click the hyperlink that IS there, to visit the MS website, and read all about the updates? You're joking right? That URL is just a picture. You can't actually click it! So, if I want to read what each of those EIGHTY updates to my Win7 x64 SP1 were, I have to manually type EIGHTY urls into firefox. On the other hand, maybe my post here will jog an idea in a moderator's head! Anyone know of any updates from the Windows Updates that could potentially mess up an otherwise working USB subsystem on Win7 x64 SP1?

The mouse freeze problem is most likely to be related to USB SUSPEND MODE kicking in as most mouse nowadays use the USB port to connect. >> You may want to try this out. It works for me. Thank you so much for your suggestion! Only recently has my Microsoft Wireless Mobile Mouse 4000 and my Microsoft Arc Keyboard started experiencing some delay in what I type or moving my mouse. But your solution worked! I had to change it on my "High Performance" Power Plan as well - so I highly recommend trying this tip out.. You've saved me heaps of frustration. :P

Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

Updated all drivers to the latest.
Tried different version of the mouse drivers (running latest now).
Tried different versions of the network driver (running latest now).
Changed keyboard/mouse to the PS2 that came with the computer.
Set the system to "high performance"
Changed to USB mouse
Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

There has never been an "error box" popping up in Windows when this happens.
In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system: Microsoft Windows 7 Home Premium

Versions: 6.1.7600 build 7600

Manufacturer: Packard Bell

Computer model: ipower G3720

Computer type: x64-based PC

Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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68 additional answers

Anonymous

2012-12-11T03:03:01+00:00

I found this thread while searching for solutions to mouse movement slowdown. I am also running Win7x64 with wireless mouse and wireless network connection, and whenever network activity is high the mouse is much less responsive - pointer doesn't move as far for same mouse movement, and stutters.

I eventually determined the issue is that the mouse is getting intereference from the 802.11n access point I was connected to. If I disabled 11n and used 11g the mouse responded normally during (slower) network activity. The access point was using automatic channel selection for 11n mode, and had chosen channel 6. I manually set it to channel 13 and now I can use 11n and the mouse is no longer affected by heavy network activity. I have not tested using channel 1 to see if the mouse frequency is overlaying the 11n frequency, or whether it is below but still interfering.

The automatic channel selection may be part of the reason this issue is intermittent, present some times (when access point has selected middle channel eg 6) and not present when it selects other channels eg 13.

The wireless mouse frequency is probably manufacturer dependant, and may be why other mice don't have the issue for some, but do for others.

So if you still have this issue try setting your wireless connection to either channel 13 or 1.

Hope this helps someone.
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Anonymous

2012-08-18T08:12:14+00:00

Upon further investigation, I now see that updates viewed under add/remove programs are not searchable / linkable, but when looking under windows updates, they are. So I'll begin investigating the purpose of each. I've already found there are some USB related updates, so we'll try those. This doesn't change the fact that this is a well known, common, long standing issue, that renders a pc unusable, and has for who knows how many users. If it were any other company, this type of issue, especially being ignored for so long, would be universally considered an outrage. I've been using my old pc, and the new one has sat collecting dust for months. The ps2 mouse works - but it's an old ball mouse, and Win7 doesn't have support for ps2 keyboards, so my MS natural mutimedia works, using the main keys only, and isn't even detected by any MS keyboard drivers or software. >:(
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Anonymous

2012-08-16T13:58:19+00:00

I have this same issue on a Windows 7 x64 SP1 installation. I might have a lead on the problem...

The stuttering occurs with a wireless MS Explorer Mouse (blue laser).

I have an old ps/2 wired MS ball mouse that works fine, even when plugged in simultaneously.

I reinstalled the OS on a second SSD, and used the motherboard manufacturer's posted drivers. The problem resolved. beautifully, and I worked with the pc a couple days, without issue.

The problem re-presented itself. When? I connected to the internet, and Win7 downloaded 80 microsoft updates in the background. Upon reboot, the stuttering was back. I thought, I'll go through all EIGHTY updates, and see if any relate to USB, or anything else that sticks out. OF COURSE, Microsoft, in their infinite, and true to form wisdom, has changed how something that used to work just fine, so it no longer works at all... So, I pulled up the history of updates. It lists the KB # for each update. Click it to see the specifics? Nope. Click the hyperlink that IS there, to visit the MS website, and read all about the updates? You're joking right? That URL is just a picture. You can't actually click it!

So, if I want to read what each of those EIGHTY updates to my Win7 x64 SP1 were, I have to manually type EIGHTY urls into firefox.

On the other hand, maybe my post here will jog an idea in a moderator's head! Anyone know of any updates from the Windows Updates that could potentially mess up an otherwise working USB subsystem on Win7 x64 SP1?
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Anonymous

2012-06-02T23:24:40+00:00

The mouse freeze problem is most likely to be related to USB SUSPEND MODE kicking in as most mouse nowadays use the USB port to connect.

>>

You may want to try this out. It works for me.

Thank you so much for your suggestion! Only recently has my Microsoft Wireless Mobile Mouse 4000 and my Microsoft Arc Keyboard started experiencing some delay in what I type or moving my mouse.

But your solution worked! I had to change it on my "High Performance" Power Plan as well - so I highly recommend trying this tip out.. You've saved me heaps of frustration. :P
Was this answer helpful?

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