Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous
2010-09-20T19:37:48+00:00

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

  • Updated all drivers to the latest.
  • Tried different version of the mouse drivers (running latest now).
  • Tried different versions of the network driver (running latest now).
  • Changed keyboard/mouse to the PS2 that came with the computer.
  • Set the system to "high performance"
  • Changed to USB mouse
  • Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

  • Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

  • There has never been an "error box" popping up in Windows when this happens.
  • In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system:        Microsoft Windows 7 Home Premium

Versions:                     6.1.7600 build 7600

Manufacturer:              Packard Bell

Computer model:         ipower G3720

Computer type:            x64-based PC

Processor:                   Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here:  http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-11-24T19:20:24+00:00

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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  1. Anonymous
    2013-07-30T02:08:38+00:00

    Exiting out of Malwarebytes stopped my mouse from skipping while transferring large amounts of data to my NAS.

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  2. Anonymous
    2013-07-25T20:53:36+00:00

    I've tried all of the suggested adjustments, MSCONFIG, turning off the fancy graphics, reinstalling mouse drivers, using fresh batteries and on and on.  NONE have worked for me.  BUT, recently, I read an article by Steve J. Alexander and his suggestion has worked for me quite well and makes very good sense.  Seems that USB 3.0 ports release a fair amount of interference and that it overwhelms the radio signal going to the mouse dongle.  Using a USB extension cord and placing my dongle away from the USB ports (I tucked mine inconspicuously up on my computer desk), I have had ZERO PROBLEMS with my mouse stuttering and jumping.  This is from Steve Alexander of the Minneapolis Star Tribune: 

    Q. I'm having a problem with my wireless PC mouse. When I move the mouse, the pointer on the screen will sometimes resist moving, then, after a delay, will jump to another location on the screen. Any ideas?

    A. If you're using any USB 3.0 devices with your computer, the USB port on your PC!\[\](http://images.intellitxt.com/ast/adTypes/icon1.png) could be interfering with the signals from your wireless mouse.

    Why? A USB 3.0 port on your PC offers several times the data transfer!\[\](http://images.intellitxt.com/ast/adTypes/icon1.png) speed of its predecessor USB 2.0. It does so by using a wider swath of the electromagnetic spectrum than USB 2.0, which means an active USB 3.0 port on your PC can interfere with the radio waves used by your wireless mouse.

    Try moving the USB 2.0 receiver for your mouse farther away from any USB 3.0 ports that are in use. Try using a USB extension cable to place the receiver farther from your PC.

    If you aren't using USB 3.0, try changing the battery in the wireless mouse. You can also adjust how fast the mouse pointer on the screen moves; go to "Start," choose "Control Panel," select "Mouse" and click the "Pointer Options" tab.

    Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: *** Email address is removed for privacy ***. Please include a full name, city and phone number.

    Here is a link to the article (scroll down to read it.)  http://www.southbendtribune.com/news/business/article\_d9b035fe-f2b5-11e2-bffc-0019bb30f31a.html

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  3. Anonymous
    2013-07-03T00:06:04+00:00

    MOUSE LAG STARTED AFTER CHANGING TO ATT MOTOROLA IP-DSL MODEM-ROUTER

    For the past 3 years, I used a 2Wire DSL Modem-Router.  I never experienced any wireless mouse lag.

    Last week, I switched to ATT's uVerse IP DSL, requiring me to use their Motorola modem.  The wireless mouse lag began shortly thereafter.  

    All three of my PCs are affected:  my desktop is hardwired to the modem's Ethernet port and my two laptops connect via WiFi.  All PCs run Windows 7 Pro SP1 x64.  All PCs use high-end wireless mice, either from MSFT or Logitech.

    My first guess was that the wireless signal from the Motorola DSL modem is causing interference.  The modem offers 3 wireless bands--b, g, & n-- and channels 1 thru 11.  I painstakingly tried all possible combinations of bands and channels.  For instance, band g with channel 11 and so on & so on.  Changing bands and channels did not resolve the mouse lag.  It happened no matter what band & channel combo was used.

    My hardwired desktop PC uses a wired keyboard, which functions fine.  Only the wireless mice are affected....and again, on 3 different PCs from 3 different manufacturers (ASUS, Dell, & HP).

    I tried all the potential remedies suggested in this thread (except for the absurd workarounds, such as manually setting my CPU cores in msconfig).  I thought the fixes that involved disconnecting my USB 3 hub & devices and disabling USB Suspend offered the most promise.  Nothing resolved the mouse lag.

    I believe that my wireless mouse lag is related to the WiFi signal emitted by new Motorola DSL modem because the mouse lag began very shortly after installing that modem and because my wired keyboard is unaffected. 

    Short of switching to a wired mouse (which I don't have on hand) or replacing my ATT Motorola modem, which means no ATT DSL service, I have not found an effective or lasting solution to my wireless mouse lag.

    My next step is find and try a wired mouse. 

    Technology is such a pain.  My mouse lag is so bad that it has brought my office work to a standstill.

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  4. Anonymous
    2013-06-30T08:43:33+00:00

    I have a PC with an Intel DP35DP mobo. I always have had a problem with copy paste using the mouse. When I paste it hasn't copied anything. And I wondered for years until I found that the copy (mark up) process was interrupted and thus I couldn't paste.

    It became worse over time and now my mouse lags a lot for 1-2 seconds every 5-10 second. A reboot will fix the problem temporarily for maybe some hours and then it starts again.

    My motherbord recently died and I replaced it with another Intel DP35DP (identical) but the problem persisted.

    Now I will try the suggestions I read here and see what happens...

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