Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous
2010-09-20T19:37:48+00:00

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

  • Updated all drivers to the latest.
  • Tried different version of the mouse drivers (running latest now).
  • Tried different versions of the network driver (running latest now).
  • Changed keyboard/mouse to the PS2 that came with the computer.
  • Set the system to "high performance"
  • Changed to USB mouse
  • Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

  • Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

  • There has never been an "error box" popping up in Windows when this happens.
  • In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system:        Microsoft Windows 7 Home Premium

Versions:                     6.1.7600 build 7600

Manufacturer:              Packard Bell

Computer model:         ipower G3720

Computer type:            x64-based PC

Processor:                   Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here:  http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-11-24T19:20:24+00:00

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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  1. Anonymous
    2010-10-11T23:23:49+00:00

    I have the stuttering problem with my wireless. But when I put my wired optical mouse in ....it decided to turn off its optical laser and not work. I guess there are no solutions yet?

    Well, that problem is the topic of this thread - and no, sorry, no solution yet :/

    /Rasgra

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  2. Anonymous
    2010-10-11T23:13:30+00:00

    Hi Chris,

    Sorry for the delay in answer, I haven't been able to work with the computer at home for almost a week.

    I have now tried to uninstalling/reinstalling Adobe Flash with restart in between and after, still facing the same problem. :(

    Got a tip regarding a latency check program that I will use to see if there is any performance problem, although I'm not too hopeful since I am experiencing the glitches while running Windows 7 without any other program active.

    I'm running out of options here, I've tried all the approaches I have thought of and read about, but still this annoying glitches are ever present. If we can't get this solved soon I have to return the computer to the reseller while it is still possible. :(

    Regards

    /Rasgra

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  3. Anonymous
    2010-10-10T08:15:24+00:00

    I have the stuttering problem with my wireless. But when I put my wired optical mouse in ....it decided to turn off its optical laser and not work. I guess there are no solutions yet?

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  4. Anonymous
    2010-10-07T13:29:39+00:00

    PapakSI,

    We can troubleshoot your issue more effectively if you start your own thread. You could include the steps you've taking in this thread to avoid duplicate answers.

    I suggest temporarily disabling your anti-virus while performing the uninstall and the reinstall of Flash.

    Thanks

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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