Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous
2010-09-20T19:37:48+00:00

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

  • Updated all drivers to the latest.
  • Tried different version of the mouse drivers (running latest now).
  • Tried different versions of the network driver (running latest now).
  • Changed keyboard/mouse to the PS2 that came with the computer.
  • Set the system to "high performance"
  • Changed to USB mouse
  • Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

  • Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

  • There has never been an "error box" popping up in Windows when this happens.
  • In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system:        Microsoft Windows 7 Home Premium

Versions:                     6.1.7600 build 7600

Manufacturer:              Packard Bell

Computer model:         ipower G3720

Computer type:            x64-based PC

Processor:                   Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here:  http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2010-11-24T19:20:24+00:00

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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  1. Anonymous
    2011-08-05T00:08:43+00:00

    The sad truth is that the mouse freeze problem is back. I have searched in the forum for other solutions but so far to no avail. 

    I am currently using MS Wireless Mobile Mouse 3500 and just to make sure that the problem is with the mouse, I swapped that mouse over to my other notebook which is also running on Windows 7. The mouse freeze problem is replicated, which never happened before for my other notebook.

    Conclusion, until Microsoft is able to solve this problem, I have switched over to Logitech. I bought myself a Logitech M235 Wireless Mouse last night and keeping fingers crossed that the mouse freeze problem will go away.

    Life is too short to be stressed over mouse freeze problem.

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  2. Anonymous
    2011-07-31T03:02:22+00:00

    MOUSE FREEZE PROBLEM SOLVED!!! (I HOPE THIS HELPS)

    >>

    The mouse freeze problem is most likely to be related to USB SUSPEND MODE kicking in as most mouse nowadays use the USB port to connect.

    >>

    You may want to try this out. It works for me.

    >>

    Go to <Control Panel> select <Power Options>

    >>

    Depending on which power plan you're in, either 'Balance' or 'Power Saver', select the <Change plan settings> accordingly

    >>

    Select <Change advanced power settings> and expand <+USB settings> by clicking on the <+> sign

    >>

    Expand further the <+USB selective suspend setting> by clicking on the <+> sign

    >>

    Set both <On battery> & <Plugged in> to 'Disabled' and click 'Apply'

    >>

    THE MOUSE FREEZE (SUSPEND) PROBLEM WENT AWAY FOR ME!!!

    >>

    Hope this is helpful.

    >>

    Cheers,

    >>

    cybersam999

    >>

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  3. Anonymous
    2011-05-12T02:39:35+00:00

    I have the same issue. 

    From DxDiag:

    System Information

    Time of this report: 5/11/2011, 19:36:44

           Machine name: HAGBARD

       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)

               Language: English (Regional Setting: English)

    System Manufacturer: HP-Pavilion

           System Model: GC382AV-ABA a6050e

                   BIOS: Phoenix - AwardBIOS v6.00PG

              Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3600+ (2 CPUs), ~1.9GHz

                 Memory: 8192MB RAM

    Available OS Memory: 8190MB RAM

              Page File: 3464MB used, 4723MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: 96 DPI (100 percent)

     System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes

          Display Tab 1: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

              Input Tab: No problems found.

    DirectX Debug Levels

    Direct3D:    0/4 (retail)

    DirectDraw:  0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay:  0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow:  0/6 (retail)

    Display Devices

              Card name: ATI Radeon HD 5700 Series

           Manufacturer: ATI Technologies Inc.

              Chip type: ATI display adapter (0x68B8)

               DAC type: Internal DAC(400MHz)

             Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_29901682&REV_00

         Display Memory: 753 MB

       Dedicated Memory: 1010 MB

          Shared Memory: 3839 MB

           Current Mode: 1440 x 900 (32 bit) (75Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: K224W DVI

             Monitor Id: HIT8D07

            Native Mode: 1680 x 1050(p) (59.852Hz)

            Output Type: DVI

            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

    Driver File Version: 8.17.0010.1077 (English)

         Driver Version: 8.850.0.0

            DDI Version: 11

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 4/19/2011 19:07:46, 795648 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp:

      Device Identifier: {D7B71EE2-2BF8-11CF-0771-9A09BEC2C535}

              Vendor ID: 0x1002

              Device ID: 0x68B8

              SubSys ID: 0x29901682

            Revision ID: 0x0000

     Driver Strong Name: oem24.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.850.0.0:pci\ven_1002&dev_68b8

         Rank Of Driver: 00E62001

            Video Accel: ModeMPEG2_A ModeMPEG2_C

       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

           D3D9 Overlay: Not Supported

                DXVA-HD: Not Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

    Sound Devices

                Description: Speakers (Realtek High Definition Audio)

     Default Sound Playback: Yes

     Default Voice Playback: Yes

                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A58&REV_1000

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5910 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 8/4/2009 09:50:58, 1973792 bytes

                Other Files:

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

                Description: Realtek Digital Output (Realtek High Definition Audio)

     Default Sound Playback: No

     Default Voice Playback: No

                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A58&REV_1000

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5910 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 8/4/2009 09:50:58, 1973792 bytes

                Other Files:

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices

                Description: Microphone (Realtek High Definition Audio)

      Default Sound Capture: Yes

      Default Voice Capture: Yes

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5910 (English)

          Driver Attributes: Final Retail

              Date and Size: 8/4/2009 09:50:58, 1973792 bytes

                  Cap Flags: 0x1

               Format Flags: 0xFFFFF

                Description: Line In (Realtek High Definition Audio)

      Default Sound Capture: No

      Default Voice Capture: No

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5910 (English)

          Driver Attributes: Final Retail

              Date and Size: 8/4/2009 09:50:58, 1973792 bytes

                  Cap Flags: 0x1

               Format Flags: 0xFFFFF

    DirectInput Devices

          Device Name: Mouse

             Attached: 1

        Controller ID: n/a

    Vendor/Product ID: n/a

            FF Driver: n/a

          Device Name: Keyboard

             Attached: 1

        Controller ID: n/a

    Vendor/Product ID: n/a

            FF Driver: n/a

          Device Name: Microsoft Hardware USB Mouse

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x045E, 0x00F1

            FF Driver: n/a

          Device Name: Microsoft Hardware USB Mouse

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x045E, 0x00F1

            FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices

    • USB Root Hub

    | Vendor/Product ID: 0x10DE, 0x03F1

    | Matching Device ID: usb\root_hub

    | Service: usbhub

    Gameport Devices

    PS/2 Devices

    • Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)

    | Vendor/Product ID: 0x045E, 0x00F1

    | Matching Device ID: hid\vid_045e&pid_00f1&mi_00

    | Service: kbdhid

    |

    • Terminal Server Keyboard Driver

    | Matching Device ID: root\rdp_kbd

    | Upper Filters: kbdclass

    | Service: TermDD

    |

    • HID-compliant mouse

    | Vendor/Product ID: 0x045E, 0x00F1

    | Matching Device ID: hid_device_system_mouse

    | Service: mouhid

    |

    • Terminal Server Mouse Driver

    | Matching Device ID: root\rdp_mou

    | Upper Filters: mouclass

    | Service: TermDD

    Disk & DVD/CD-ROM Drives

          Drive: C:

     Free Space: 80.2 GB

    Total Space: 152.6 GB

    File System: NTFS

          Model: Hitachi HDS721616PLA SCSI Disk Device

          Drive: F:

     Free Space: 766.1 GB

    Total Space: 953.9 GB

    File System: NTFS

          Model: Seagate Desktop USB Device

          Drive: D:

          Model: TSSTcorp CD/DVDW TS-H653L SCSI CdRom Device

         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    System Devices

         Name: Standard OpenHCD USB Host Controller

    Device ID: PCI\VEN_10DE&DEV_03F1&SUBSYS_2A58103C&REV_A3\3&2411E6FE&1&10

       Driver: n/a

         Name: PCI standard ISA bridge

    Device ID: PCI\VEN_10DE&DEV_03E0&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&08

       Driver: n/a

         Name: High Definition Audio Controller

    Device ID: PCI\VEN_10DE&DEV_03F0&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&28

       Driver: n/a

         Name: AMD Miscellaneous Configuration

    Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&2411E6FE&1&C3

       Driver: n/a

         Name: LSI 1394 OHCI Compliant Host Controller

    Device ID: PCI\VEN_11C1&DEV_5811&SUBSYS_2A58103C&REV_70\4&289C41FE&0&2820

       Driver: n/a

         Name: NVIDIA nForce 10/100 Mbps Ethernet

    Device ID: PCI\VEN_10DE&DEV_03EF&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&38

       Driver: n/a

         Name: AMD DRAM and HyperTransport(tm) Trace Mode Configuration

    Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&2411E6FE&1&C2

       Driver: n/a

         Name: NVIDIA nForce Serial ATA Controller

    Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&41

       Driver: n/a

         Name: Standard Dual Channel PCI IDE Controller

    Device ID: PCI\VEN_10DE&DEV_03EC&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&30

       Driver: n/a

         Name: AMD Address Map Configuration

    Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&2411E6FE&1&C1

       Driver: n/a

         Name: NVIDIA nForce Serial ATA Controller

    Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&40

       Driver: n/a

         Name: NVIDIA nForce PCI System Management

    Device ID: PCI\VEN_10DE&DEV_03EB&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&09

       Driver: n/a

         Name: AMD HyperTransport(tm) Configuration

    Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&2411E6FE&1&C0

       Driver: n/a

         Name: PCI standard RAM Controller

    Device ID: PCI\VEN_10DE&DEV_03F5&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&0A

       Driver: n/a

         Name: PCI standard RAM Controller

    Device ID: PCI\VEN_10DE&DEV_03EA&SUBSYS_2A58103C&REV_A1\3&2411E6FE&1&00

       Driver: n/a

         Name: High Definition Audio Controller

    Device ID: PCI\VEN_1002&DEV_AA58&SUBSYS_AA581682&REV_00\4&85B141D&0&0148

       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge

    Device ID: PCI\VEN_10DE&DEV_03F3&SUBSYS_2A58103C&REV_A1\3&2411E6FE&1&20

       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge

    Device ID: PCI\VEN_10DE&DEV_03E9&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&58

       Driver: n/a

         Name: ATI Radeon HD 5700 Series

    Device ID: PCI\VEN_1002&DEV_68B8&SUBSYS_29901682&REV_00\4&85B141D&0&0048

       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller

    Device ID: PCI\VEN_10DE&DEV_03F2&SUBSYS_2A58103C&REV_A3\3&2411E6FE&1&11

       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge

    Device ID: PCI\VEN_10DE&DEV_03E8&SUBSYS_2A58103C&REV_A2\3&2411E6FE&1&48

       Driver: n/a

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  4. Anonymous
    2010-12-16T02:35:35+00:00

    Hi PapakSI,

    I'm glad you've resolved your issue.

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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