Hi All, I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem. I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior. Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag. To try to solve this I have done the following (with no affect on the problem): Updated all drivers to the latest. Tried different version of the mouse drivers (running latest now). Tried different versions of the network driver (running latest now). Changed keyboard/mouse to the PS2 that came with the computer. Set the system to "high performance" Changed to USB mouse Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread) One thing that did have a strange affect on the problem was: Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter. What I have investigated/noted: There has never been an "error box" popping up in Windows when this happens. In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where) My system has the following specs: Operating system: Microsoft Windows 7 Home Premium Versions: 6.1.7600 build 7600 Manufacturer: Packard Bell Computer model: ipower G3720 Computer type: x64-based PC Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23 SMBIOS-version 2.6 HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385" Installed physical memory (RAM) 6,00 GB In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link) FYI: this is an offspring per request from MS support, trouble report first posted here: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required Thanks for any help in this matter /Rasgra

Hi Rbird, Having the program installed could cause the issue. If I'm not mistaken, the programs default setting is to start when Windows starts. It may still occur if you are not logged in, though I believe it will log you in automatically if your credentials are saved. As a result, the interference could be automatic. I see that you have reverted to the wired setup, and are not able to test the solution. If this issue occurs in the future, please don't hesitate to post. We are here to help if we can. Chris Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hi rasgra, I'm very happy to see that the issue was resolved. Thank you for sharing the solution so that others may benefit from your troubleshooting. Chris Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

As a side remark: I am not using Skype (and never was), but was experiencing still mouse stuttering, thus Skype cannot be the only cause of issues. In my specific case I solved the stuttering issue by disabling active desktop themes.

Hi Rasgra, Thanks for letting me know! I do have Skype installed, but I am not logged in there by default. Is just having Skype installed enough to reproduce the problem? Or can you pinpoint it to the situation when you are logged in? I have Messenger logged in by default that could cause the issue in my situation as an IM application. Thing is that I changed my setup to a wired situation (sad, isn't it?). So I cannot easily confirm your diagnosis now. Thanks, Rbird

Windows 7 64-bit mouse freezes/stutters multiple times per minute when network activity is high

Anonymous

Hi All,

I recently bought a new Packard Bell computer with an OEM Windows 7 that have a problem with the mouse and keyboard. I have been in contact with the manufacturer but they are as puzzled as I over this issue. After searching through numerous of threads regarding mouse problems in windows 7 I have found that there are many who have this problem but there is no consistency in HW setup, i.e. it seems more of an OS problem.

I really like both the machine and Windows 7 but I have a nagging issue with frequent 1-2 second freeze/stutter of the mouse during "high" network activity (e.g. streaming a YouTube video). During my search I have encountered at least 4 people who refer that to network activity affect the mouse behavior.

Sometimes both keyboard and the mouse becomes totally unresponsive and the system must be restarted. However, at these occasions, the rest of the system is not affected - e.g. skype and other programs continue to run without any glitch or lag.

To try to solve this I have done the following (with no affect on the problem):

Updated all drivers to the latest.
Tried different version of the mouse drivers (running latest now).
Tried different versions of the network driver (running latest now).
Changed keyboard/mouse to the PS2 that came with the computer.
Set the system to "high performance"
Changed to USB mouse
Tried different Bios "Power/suspend mode" settings (proposed as a solution in another thread)

One thing that did have a strange affect on the problem was:

Having both PS2 and USB mouse present, touching one when the other freezes/stutters will instantly resolve the freeze/stutter.

What I have investigated/noted:

There has never been an "error box" popping up in Windows when this happens.
In the event viewer I see warnings from "i8042prt" regarding (remember, thie is translated from swedish :) "The device sent an erroneous reply after the keyboard was reset" (This was what I found, if you need more info please ask but provide what to search for and where)

My system has the following specs:

Operating system: Microsoft Windows 7 Home Premium

Versions: 6.1.7600 build 7600

Manufacturer: Packard Bell

Computer model: ipower G3720

Computer type: x64-based PC

Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 core, 8 logic processors

BIOS-version and -date American Megatrends Inc. P01-B1, 2010-03-23

SMBIOS-version 2.6

HAL (Hardware Abstraction Layer) Version = "6.1.7600.16385"

Installed physical memory (RAM) 6,00 GB

In addition to the original outfit, I have also installed a Wireless PCIe network card, D-Link DWA-556 Xtreme N PCIe Desktop Adapter (using the latest windows 7 drivers from d-link)

FYI: this is an offspring per request from MS support, trouble report first posted here: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/01655e0a-1489-44e0-ad75-e9ee5486d91e?prof=required

Thanks for any help in this matter

/Rasgra

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Chris,

I might have a happy ending to this topic :)

I returned my old system end got another one, it worked fine initially but then the mouse started to stutter yet again.

The system had only a few programs installed so I began to uninstall them to see if it changed anything.

One program did - Skype.

I never suspected it as friends of mine are using Windows 7 and Skype without any problem, although they might not be using 64 bit version and quadcore.

My system has now been without stutters and glitches for a week, so I'm fairly sure that this was the problem.

As Skype is a very wide spread IM, it might apply to others as well.

Thanks for your help!

/Rasgra

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68 additional answers

Anonymous

2010-12-16T02:31:53+00:00

Hi Rbird,

Having the program installed could cause the issue.

If I'm not mistaken, the programs default setting is to start when Windows starts.

It may still occur if you are not logged in, though I believe it will log you in automatically if your credentials are saved.

As a result, the interference could be automatic.

I see that you have reverted to the wired setup, and are not able to test the solution.

If this issue occurs in the future, please don't hesitate to post.

We are here to help if we can.

Chris

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.
Was this answer helpful?

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Anonymous

2010-12-16T02:25:59+00:00

Hi rasgra,

I'm very happy to see that the issue was resolved.

Thank you for sharing the solution so that others may benefit from your troubleshooting.

Chris

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.
Was this answer helpful?

0 comments No comments
Anonymous

2010-11-29T08:38:59+00:00

As a side remark: I am not using Skype (and never was), but was experiencing still mouse stuttering, thus Skype cannot be the only cause of issues. In my specific case I solved the stuttering issue by disabling active desktop themes.
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Anonymous

2010-11-27T16:00:24+00:00

Hi Rasgra,

Thanks for letting me know! I do have Skype installed, but I am not logged in there by default. Is just having Skype installed enough to reproduce the problem? Or can you pinpoint it to the situation when you are logged in? I have Messenger logged in by default that could cause the issue in my situation as an IM application. Thing is that I changed my setup to a wired situation (sad, isn't it?). So I cannot easily confirm your diagnosis now.

Thanks,

Rbird
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